IT Service Delivery Specialist-Mysore

Hitachi Energy; Mysuru; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Hitachi Energy Transformers- Business Solutions IT Organization is seeking a Factory Site IT Delivery Specialist for India / Mysore. You will lead the site IT team, manage vendor relations, and ensure service delivery for infrastructure and applications onsite.

Responsible for ticket management, cybersecurity readiness, and budget planning. You will interface with site BU leads, application owners, and IT stakeholders to translate business needs into IT solutions and drive value for the

Qualifications

• Bachelor’s degree in computer science or engineering or related field.
• 5+ years of IT experience.
• Fluent English and good local language skills.
• 2 years of experience in project management of complex global projects.
• Experience in process management, BPM or value stream mapping.
• Experience with manufacturing operations methods.
• Experience with complex stakeholders and cross-functional problem solving.
• Ability to manage multiple shifts of IT resources in a factory.

Responsibilities

• Lead the Site IT team/resources at the factory/site.
• Act as a point of contact for IT supplier and CDC teams.
• Ensure Ticket Management, Ticket Triage and Escalation.
• Provide Infrastructure support/delivery onsite.
• Maintain Governance and security onsite.
• Collect and manage the demand for site IT services.
• Provide site IT build project management.
• Provide first-line support and governance for applications.
• Ensure OT IT/Cybersecurity operational management.
• Plan and manage factory/site IT budget and cost control.
• Coordinate vendor relationships and network connectivity.

Skills

Fluent English

Stakeholder management

Project management

IT service delivery

Process improvement

End-to-end IT processes knowledge

Cross-functional problem solving

Shift management in factory IT

Education

Bachelor’s degree in computer science or engineering

Tools

MS Office (Excel, Word, SharePoint, Teams, Outlook)

SNOW ServiceNow

Microsoft DevOps

Microsoft Azure

SAP S4HANA

Business Intelligence / Analytics

Job description

The opportunity

Hitachi Energy Transformers- Business Solutions IT Organization is seeking a Factory Site IT Delivery Specialist for India / Mysore who will provide overall service delivery to the site to drive value and business growth to the business. As Site IT Service Delivery Specialist, you are responsible for building and providing specific IT Solutions/Services interfacing the business, consulting with the Site BU leads, business application owners and IT stakeholders on IT-related topics. Role is responsible for ensuring all IT infrastructure and applications are delivered to the site as well as management of Ticket Management and Escalations. The Site IT Service Delivery Specialist is the key point of escalation and is accountable for local business relationship management for IT service performance; you are responsible for aggregating demand for new and improved IT services required by the business and ensuring overall business satisfaction with IT services.

In this role, you lead site IT professionals, managing vendor relationships, and ensuring that service delivery processes and procedures are followed to meet the organization's objectives.

How You’ll Make An Impact

• Lead the Site IT team/ resources in the factory or Hitachi Energy site
• Act as a point of contact for IT supplier and CDC teams for IT related topics
• Ensure the Ticket Mgt, Ticket Triage and Escalation
• Provide Infrastructure support/ delivery onsite
• Maintain Governance and security onsite
• Collect and manage the demand business requirements for factory / office
• Provide IT Build project management
• Provide a first line support and governance for applications
• Ensure OT Asset IT/OT Cybersecurity operational management
• Ensure First response for Cybersecurity emergency
• Plan and manage factory/ site IT Budget and cost control
• Ensure Machine Connectivity with network core switches
• Manage s vendor coordination and network connectivity. (PLC programming out of scope)
• Ensure access to relevant applications for the factory or Hitachi Energy site
• Ensures (with HR support) that the area of responsibility is properly organized, staffed, skilled and directed
• Guides, motivates and develops direct and indirect for the benefit of both company and subordinates within HR policies, the employee
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• Bachelor’s degree in computer science or engineering preferred, or 10+ years of experience in Information Systems.
• 5+ years prior experience in IT
• Fluent English communication skills & good local language skills of the major country of responsibility
• 2 years of experience in project management of complex global projects.
• Experience in process management, business process improvement, business process management, or value stream mapping.
• Experience with manufacturing operations methods, process, and change management is an advantage.
• Experience in complex stakeholder scenarios, cross-functional problem solving and advanced understanding of IT procedures and policies, together with end-to-end business processes knowledge.
• Flexibility to manage multiple shifts of IT resources in a factory environment.
• Proficiency in both spoken & written English language is required.

Tools

• MS Office Products -Excel, Word, SharePoint, Teams, Outlook
• SNOW Service Now Enterprise IT Management Platform.
• Microsoft DevOps, Microsoft Azure
• SAP S4Hana
• Information/Data & Analytics/Business Intelligence

Methodologies Of This Role

• ITIL 4 Preferred
• L6S Lean 6 Sigma Certified
• PM/Agile PM
• COBIT