IT Quality Group Manager

Citi; Chennai; On-site; INR 2,000,000 - 4,200,000; Full time

Job summary

Citi is seeking an IT Quality Group Manager to lead a team of professionals responsible for software quality across multiple business units. The role requires deep understanding of IT quality processes, delivery accountability, and strong communication with senior stakeholders.

The incumbent will drive UAT/testing, implement quality control plans, and lead initiatives that improve quality metrics while managing budgets and talent across regions.

Qualifications

• 10+ years experience in an IT Quality role with commensurate experience in people management.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office with emphasis on MS Excel.
• Self-motivated and detail oriented.
• Proven influencing and relationship management skills.
• Proactive leadership and motivational skills.

Responsibilities

• Supports UAT process and product rollout testing strategies.
• Software quality assurance testing.
• Leads and directs a team of professionals.
• Understands multiple areas within the function and interactions.
• Applies understanding of business impact of technical contributions.
• Delivers a full range of IT quality services across regions.
• Develops and implements IT Quality control plans.
• Drives innovative quality strategies to support technological change.
• Analyzes trends to improve processes.
• Manages risk, budgets, and performance evaluation.

Skills

IT Quality

People management

Communication

MS Excel

Leadership

Education

Bachelor’s/University degree

Master’s degree preferred

Tools

Microsoft Office

Job description

The IT Quality Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Responsibilities

• Supports initiatives related to User Acceptance Testing (UAT) process and product rollout into production. Testing specialists who work with technology project managers, UAT professionals and users to design and implement appropriate scripts/plans for an application testing strategy/approach.
• Software quality assurance testing.
• Leads and directs a team of professionals.
• Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function.
• Applies in-depth understanding of the business impact of technical contributions.
• Accounts for delivery of a full range of services to one or more businesses/ geographic regions.
• Deals with complex and variable issues with substantial potential impact.
• Ensures the IT organization is defining and implementing its IT Quality control plans to meet business strategy and goals.
• Drives innovative quality strategies that support technological change.
• Analyzes trends at an organizational level to improve processes; follows and analyzes industry trends.
• Develops and implements methods for cost, effort and milestones of IT Quality activities.
• Exhibits in-depth understanding of concepts and procedures within own area and basic knowledge of these elements in other areas.
• Requires in-depth understanding of how IT Quality integrates within overall technology and has commercial awareness.
• Evaluates subordinates' performance and makes decisions on pay increases, promotions, terminations, etc.
• Uses evaluative judgment in complicated or novel situations; uses multiple sources of information.
• Impacts IT Quality through planning, finances/budget, end results and setting policies.
• Requires excellent communication skills to negotiate with others at a senior level; may communicate with external parties.
• Manages a team that will handle Defect Management, conduct sanity checks post deployment, defect QC and documentation.
• Performs other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications

• 10+ years experience in an IT Quality role with commensurate experience in people management.
• Consistently demonstrates clear and concise written and verbal communication skills
• Proficient in Microsoft Office with an emphasis on MS Excel
• Self-motivated and detail oriented
• Proven influencing and relationship management skills
• Proactive leadership and motivational skills

Education

• Bachelor’s/University degree, Master’s degree preferred

Job Family Group

Technology

Job Family

Technology Quality

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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