IT Project Manager

Siemens Healthineers; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Siemens Healthineers Bengaluru is seeking a Project Manager to plan, coordinate, and deliver strategic IT and business initiatives across global teams. You will lead end-to-end planning, define milestones, and ensure delivery within scope and budget.

As a PM, you will drive governance, risk tracking, and stakeholder updates, coordinating cross-functional groups and vendors to resolve issues and maintain delivery momentum in a complex, fast-paced environment.

Qualifications

• Experience leading projects from planning to closure with defined milestones.
• Strong stakeholder alignment across business and IT.
• Experience with governance, RAID logs, and executive updates.
• Knowledge of SHS and Genesys Cloud implementation methodology.
• Ability to manage risks, issues, and dependencies.
• Leadership to drive cross-functional teams and delivery momentum.
• Understanding IT delivery and technology-enabled transformations.

Responsibilities

• Lead end-to-end project planning, execution, monitoring, and closure for strategic IT initiatives.
• Define project scope, objectives, milestones, deliverables, dependencies, and success criteria with stakeholders.
• Develop and maintain detailed project plans, RAID logs, status reports, and governance docs.
• Coordinate cross-functional teams, vendors, and partners to ensure timely delivery and issue resolution.
• Manage project risks, issues, assumptions, decisions, dependencies, and escalations proactively.
• Facilitate steering committee and governance meetings with clear updates and action tracking.
• Drive continuous improvement by applying PM best practices and delivery performance insights.

Skills

Project Planning

Stakeholder Management

Governance & Reporting

Genesys Cloud

Risk Management

Leadership

IT Delivery

Business Understanding

Cross-functional

Tools

Microsoft Project

Azure DevOps

ServiceNow

Planner

Job description

Job Summary

The Project Manager is responsible for planning, coordinating, and delivering projects within scope, timeline, budget, and quality expectations. The role focuses on stakeholder alignment, governance, risk management, execution tracking, and ensuring successful delivery of business and technology initiatives in a global, cross-functional environment.

Job Summary

The Project Manager is responsible for planning, coordinating, and delivering projects within scope, timeline, budget, and quality expectations. The role focuses on stakeholder alignment, governance, risk management, execution tracking, and ensuring successful delivery of business and technology initiatives in a global, cross-functional environment.

Key Responsibilities

• Lead end-to-end project planning, execution, monitoring, and closure for strategic business and contact center-IT initiatives.
• Define project scope, objectives, milestones, deliverables, dependencies, and success criteria in collaboration with business and technical stakeholders.
• Develop and maintain detailed project plans, schedules, RAID logs, status reports, and governance documentation.
• Coordinate cross-functional teams, vendors, and partners to ensure timely delivery and effective issue resolution.
• Manage project risks, issues, assumptions, decisions, dependencies, and escalations proactively.
• Facilitate steering committee, governance, and stakeholder review meetings with clear updates, decisions, and action tracking.
• Drive continuous improvement by applying project management best practices, lessons learned, and delivery performance insights.

Required Skills and Experience

• Project Planning & Execution: Strong ability to develop project plans, define milestones, manage timelines, and ensure delivery against agreed objectives.
• Stakeholder Management: Excellent communication and collaboration skills to manage expectations, align priorities, and engage stakeholders across business, IT, vendors, and leadership teams.
• Governance & Reporting: Experience preparing project status reports, dashboards, RAID logs, decision records, and executive-level updates.
• Knowledge of SHS & know-how of Genesys Cloud implementation (project methodology), Universal UI will be an added advantage
• Risk & Issue Management: Ability to identify risks, manage issues, define mitigation plans, and escalates blockers in a timely and structured manner.
• Leadership & Delivery Focus: Capability to lead cross-functional teams, drive accountability, and maintain delivery momentum in a complex environment.
• Technical & Business Understanding: Solid understanding of IT delivery, business processes, and technology-enabled transformation initiatives.

Preferred Qualifications

• Certification in project management such as PMP, PRINCE2, Agile, Scrum Master, or equivalent will be an added advantage.
• Experience managing IT, digital transformation, contact center, or enterprise technology projects.
• Strong knowledge of project governance, SDLC, Agile, Waterfall, hybrid delivery models, and IT service management practices.
• Ability to work with global teams across multiple time zones and manage stakeholders from diverse cultural and functional backgrounds.
• Experience with project management tools such as Microsoft Project, Azure DevOps, ServiceNow, Planner, or similar platforms.
• Prior experience in contact center technologies and platforms such as Genesys Cloud or hybrid media infrastructure will be an added advantage.
• Flexible working approach in a fast-paced environment involving global teams and time zones.
• Ability to drive multiple projects parallel independently with a passion, purpose to lead, resolve planned/unplanned issues & challenges