IT/OT Specialist

Hitachi Energy Ltd.; Chennai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Hitachi Energy Ltd. is a global leader in electrification, powering the electricity era to meet today’s energy demands and shaping the next 25 years.

As the energy arm of Hitachi Group, we rely on pioneering, mission-critical technologies to empower daily life and ensure secure, affordable power worldwide. With an installed base across 140+ countries, we partner across utility, industry, data center, and transport sectors.

Qualifications

• Formal IT qualification or apprenticeship completed.
• Minimum three years of professional IT support experience.
• Experience supporting Office IT and Shop Floor IT/OT assets (Kiosks, printers, conference rooms, CCTV, badging, MES hardware).
• Proactive, solution-oriented mindset with ability to work independently.
• Familiarity with ServiceNow, MS Office 365, Windows and iOS; ITIL 4 preferred; Lean 6 Sigma certification.

Responsibilities

• Provide desk-side IT support for end users and meeting rooms.
• Carry out IT/OT cybersecurity first responder tasks and investigations under guidance.
• Identify critical assets within the factory for monitoring and protection.
• Install and configure security patches on critical assets.
• Report abnormal OT system behavior to incident response teams and coordinate with vendors.
• Ensure compliance with applicable regulations, procedures, and guidelines.

Skills

IT support

IT/OT support

Proactive mindset

Education

Information Technology qualification/apprenticeship

Tools

ServiceNow

MS Office 365

Windows

iOS

Job description

• Provide support to end users, IT equipment, software in meeting rooms and similar user collaboration/common areas as part of desk-side support, provide computer onsite support of execution for Factory or Hitachi energy site's owned/managed assets.
• Carry out OT asset IT/OT Cybersecurity operational tasks, carry out the IT/OT cybersecurity first responder tasks by investigating and determining the scope of the incident and working with the cybersecurity team to contain and remediate the incident, under guidance from the factory incident responder.
• Identify critical assets: responsible for identifying critical assets within the factory that require monitoring and protection.
• Install and configure remediation measures: install and configure security patches on critical assets to protect the environment from security incidents, with additional assistance whenever required.
• Report any abnormal behaviour of OT systems: raise alerts to incident response teams in case of detected security events in the operational technology (OT) environment, such as unauthorized access attempts or changes to control systems.
• Work with vendors: to ensure that the security patches and OT systems are properly configured and maintained.
• Implement security measures: implement security measures regarding business managed assets to ensure that the factory's IT/OT systems are secure and protected from potential security threats, under guidance of global cybersecurity teams and the factory process engineer.
• You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• Have completed a formal qualification or completed an apprenticeship in the field of information technology.
• Have minimum Three years of professional experience in IT support.
• Carry out both, the Office IT and Shop Floor IT/OT assets operational support -Kiosks, Printers, Conf Rooms/ Teams rooms, Vendor machines execution/ support which Global OSS techs are not supporting or are managed/owned by factory, CCTV / security system, Badging, Scanners for MES hardware support.
• Have a proactive and solution-oriented mind-set and have the ability to work independently and self-driven.
• Service Now IT Enterprise Platform, MS Office 365, Windows, iOS, Asset Management Tools.
• Methodologies -ITIL 4 Preferred, L6S Lean 6 Sigma Certified.
• Proficiency in both spoken & written English language is required.(empty)

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission-critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD.