IT Operations Engineer – Application Support

Point72; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Point72 is seeking a dedicated Technical Support professional in Bengaluru, India, to enhance its Technology Team. This role involves providing vital support for software applications, including automating key processes and troubleshooting technical issues. The ideal candidate will have a Bachelor’s degree in computer science or a related field, along with experience in .Net, Java, C# applications.

You will collaborate with team members, implement monitoring initiatives, and create documentation to improve user experience and application functionality.

Qualifications

• Bachelor’s degree in computer science, information technology, or a related field.
• Experience with .Net, Java, C# applications and their debugging.
• Literacy in complex SQL procedures.

Responsibilities

• Provide technical support for software applications.
• Automate start/end of day checks for applications.
• Log and track incidents across applications.

Skills

Technical support for software applications

Automating processes with Python

SQL literacy

Debugging and troubleshooting

Collaborative teamwork

Education

Bachelor’s degree in computer science or related field

Job description

A Career with Point72’s Technology Team

As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.

What you’ll do

• Provide technical support for software applications and investigate, diagnose, and resolve application issues
• Automate start‑of‑day and end‑of‑day checks for key applications
• Log and track incidents across applications in the production environment
• Implement monitoring and automation initiatives and develop custom solutions using Python, Shell, and/or PowerShell scripts
• Create tactical support tools and scripts to improve the incident investigation process and enable transparency into potential business impacts
• Prioritize and categorize incidents based on severity and impact
• Collaborate with the development team to improve applications based on user feedback
• Create and maintain documentation for responding to common errors and application incidents
• Assist with software application deployment and configuration
• Provide training and assistance to users to ensure effective use of applications and systems
• Develop knowledge base resources to empower users to independently resolve common problems

What’s Required

• Bachelor’s degree in computer science, information technology, or a related field
• Experience supporting middle‑ and back‑office applications created in .Net, Java, C# etc. Ability to debug apps using code, logs, alerts, etc.
• Literacy in complex SQL procedures/queries
• Ability to diagnose and troubleshoot technical issues
• Ability to work collaboratively in a team environment and communicate effectively with team members and internal clients
• Commitment to the highest ethical standards