IT Network Operations Consultant

TP; Hyderabad; Hybrid; INR 700,000 - 1,200,000; Full time

Job summary

Teleperformance India in Hyderabad is seeking a seasoned professional to operate and maintain telecom infrastructure and network components, driving efficiency and availability.

The role focuses on monitoring network performance against KPIs, performing preventive maintenance, and coordinating with teams to implement improvements. This role may involve on-site and work-from-home programs, offering flexibility while ensuring service excellence.

Responsibilities

• Operate and maintain telecom infrastructure and network components to drive performance.
• Monitor network traffic and KPIs to ensure availability and minimize interruptions.
• Perform preventive maintenance, backups, and recovery procedures.
• Lead development of new solutions/projects and advise colleagues in complex matters.

Job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Responsible for the operation and maintenance of telecom infrastructure and/or network components to drive network efficiency and availability. Maintains network quality standards to achieve optimal levels of operation and KPI targets. Tracks and monitors network traffic and performance to ensure minimal interruption to network transmission and/or network switches. Corrects network problems effectively and in a timely manner. Performs preventive maintenance, backup, and recovery procedures. Drives initiatives, industrialization, and efficiencies to network facilities for improvements (i.e., enhancements, updates, upgrades, and new systems). Establishes tools and procedures to monitor network performance.

Positions on this level have advanced knowledge and experience and participates in/leads the development of new solutions/projects. Shares best practice and advice to the co-workers in the professional area. Not only generates own workload but outlines directions to others. Can supervise and coordinate lower-level specialists being single point of contact in complex matters.

Coordinates the daily operations, enables and oversees the implementation of short to medium term activities within the team. Delivers input to policies, processes and standards, where decisions are of tactical and operational nature within a defined scope. Manages a mixed team of Specialist and Support jobs., with full employee lifecycle responsibility.

Be One of Our People:

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.