IT Manager

Holiday Inn Gurgaon NH8; Gurugram District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Holiday Inn Gurgaon NH8 is seeking an IT Manager to lead technology planning, vendor relations, and hotel IT operations. The role focuses on implementing technology projects, aligning with Global Technology Standards and IHG policies to ensure reliable IT services across the property.

The candidate will manage budgets, oversee deployments, train staff, and maintain hardware/software assets while driving continuous improvement in guest experience through technology excellence.

Qualifications

• Must have strong planning and project initiation skills.
• Experience in vendor relationship management and contract adherence.
• Knowledge of hotel IT systems, networks, and application support.

Responsibilities

• Initiate new technology planning, selection/specification process and implementation that would enhance business needs productivity.
• Perform an assessment of hotel needs, determine priorities, objectives, prepare ROI and create capital expenditure budget in accordance to the Global Technology Standards.
• Ensure that the technology investments are well spent by effective decision-making, successful implementation, arranging and overseeing installation, hands on involvement, as well as directing support and troubleshooting.
• To sustain excellent relationship with vendors and interact positively to ensure that they meet or exceed contractual commitment, obtain quality service, support and pricing of technology projects and procurement
• Provide system training programs and manuals, arrange large group training sessions in coordination with the Training Manager in order to have productive operations of hotel systems.
• Provide support, respond to problems, keep colleagues informed with the status of issues, and ensure solutions are consistent with the business needs and IHG policies.
• Keep own self informed of new hotel technology accomplishment through online communication tools, demonstration and training.
• Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status.
• Consistently provide quick resolutions, identify, analyse, solve issues creatively, effectively and quickly in consistent with the IHG policies.
• Monitor hotel technology (computer and Network) operation proactively to ensure minimal interruptions.
• To develop and consistently enhancing best practice process in order to increase colleagues productivity and to provide seemly guest service.
• Ensures that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis.
• Manages IR activities to ensure the hotel infrastructure and applications systems are functional at all times.
• Ensures problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times.
• Ensures solutions are consistent with the client’s needs and brand specific IR environment.
• Manages vendors for property IT requirements functioning as escalation point for problem resolution.
• Provides Internet support and maintenance (if applicable)
• Provides cable management support.
• Consults on specific application issues or hardware/software problems.
• Provides feedback to Lodging IR on application functional performance and system performance.
• Enforce IHG technology policies and standards.
• Ensure IT systems are compliant with IHG policies in support of local laws, regulations and industry requirements.
• Maintain an accurate asset management of hardware and software.
• Maintain an expert understanding of the property's business needs, methodologies, strategies and upcoming projects.

Job description

• Initiate new technology planning, selection/specification process and implementation that would enhance business needs productivity
• Perform an assessment of hotel needs, determine priorities, objectives, prepare ROI and create capital expenditure budget in accordance to the Global Technology Standards.
• Ensure that the technology investments are well spent by effective decision-making, successful implementation, arranging and overseeing installation, hands on involvement, as well as directing support and troubleshooting.
• To sustain excellent relationship with vendors and interact positively to ensure that they meet or exceed contractual commitment, obtain quality service, support and pricing of technology projects and procurement

Duties and responsibilities

• Initiate new technology planning, selection/specification process and implementation that would enhance business needs productivity
• Perform an assessment of hotel needs, determine priorities, objectives, prepare ROI and create capital expenditure budget in accordance to the Global Technology Standards.
• Ensure that the technology investments are well spent by effective decision-making, successful implementation, arranging and overseeing installation, hands on involvement, as well as directing support and troubleshooting.
• To sustain excellent relationship with vendors and interact positively to ensure that they meet or exceed contractual commitment, obtain quality service, support and pricing of technology projects and procurement

Financial Returns

• Initiate new technology planning, selection/specification process and implementation that would enhance business needs productivity
• Perform an assessment of hotel needs, determine priorities, objectives, prepare ROI and create capital expenditure budget in accordance to the Global Technology Standards.
• Ensure that the technology investments are well spent by effective decision-making, successful implementation, arranging and overseeing installation, hands on involvement, as well as directing support and troubleshooting.
• To sustain excellent relationship with vendors and interact positively to ensure that they meet or exceed contractual commitment, obtain quality service, support and pricing of technology projects and procurement

People

• Provide system training programs and manuals, arrange large group training sessions in coordination with the Training Manager in order to have productive operations of hotel systems.
• Provide support, respond to problems, keep colleagues informed with the status of issues, and ensure solutions are consistent with the business needs and IHG policies.
• Keep own self informed of new hotel technology accomplishment through online communication tools, demonstration and training.
• Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status.

Guest Experience

• Consistently provide quick resolutions, identify, analyse, solve issues creatively, effectively and quickly in consistent with the IHG policies.
• Monitor hotel technology (computer and Network) operation proactively to ensure minimal interruptions.
• To develop and consistently enhancing best practice process in order to increase colleagues productivity and to provide seemly guest service
• Ensures that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis.
• Manages IR activities to ensure the hotel infrastructure and applications systems are functional at all times.
• Ensures problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times.
• Ensures solutions are consistent with the client’s needs and brand specific IR environment.
• Manages vendors for property IT requirements functioning as escalation point for problem resolution.
• Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizes performance and produces desired business results.
• Provides Internet support and maintenance (if applicable)
• Provides cable management support.
• Consults on specific application issues or hardware/software problems.
• Provides feedback to Lodging IR on application functional performance and system performance.

Responsible Business

• Enforce IHG technology policies and standards.
• Ensure IT systems are compliant with IHG policies in support of local laws, regulations and industry requirements (e.g. PCIDSS, PII and Data Protection.
• Maintain an accurate asset management of hardware and software.
• Maintain an expert understanding of the property's business needs, methodologies, strategies and upcoming projects. Keeps current with property, competitor and like industry uses of technology.