IT Lead, IT Operations & Service Delivery

Logixhealth; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

LogixHealth is seeking an IT Lead to own day-to-day IT operations, including the service desk, ITSM adherence, asset lifecycle and incident management in a PHI-handling healthcare environment.

You will lead teams across Bangalore and Coimbatore, ensure SLA performance, audit readiness and robust reporting, while coordinating office IT, patching and security hygiene. This role requires 8–10 years in IT ops with leadership experience.

Qualifications

• 8–10 years in IT operations/service desk, including 2–3 years leading a team.
• Hands-on ITSM experience (ManageEngine SDP, ServiceNow, JSM or similar).
• Proven Major Incident Manager experience.
• Ownership of IT asset lifecycle, CMDB accuracy, AMC and procurement coordination.
• Working knowledge of Windows 11, Microsoft 365, Intune, Autopilot and Entra ID (support level).
• Excellent English communication, reporting and documentation.
• Willing to work from office, 247 roster; travel between Bangalore and Coimbatore.

Responsibilities

• Run the IT Service Desk and desk-side support for Bangalore and Coimbatore.
• Own incident, request, change and problem management; manage SLAs, backlog, ageing and CSAT.
• Act as Major Incident Manager: coordinate bridge, teams, vendors and post-incident reviews.
• Own end-to-end IT asset lifecycle: procurement, tagging, warranty/AMC, secure wipe and disposal.
• Maintain asset register and CMDB; manage joiner/mover/leaver processes including Autopilot provisioning.
• Coordinate office IT, Teams Rooms, ISP and vendors/AMCs; drive patch compliance and security hygiene.
• Produce operational and compliance reports; evidence for ISO 27001, SOC 2 and HIPAA audits.
• Lead, mentor and manage service desk and desk-side engineers across both locations.

Education

Bachelor’s in Engineering

CS

IT or related

Tools

ManageEngine ServiceDesk Plus

ServiceNow

JSM

Autopilot

Intune

Entra ID

Job description

Job title: IT Lead IT Operations & Service Delivery

Location: Bangalore (work from office)

Experience: 8–10 years

Education: Bachelor’s in Engineering, CS, IT or related (B.E./B.Tech preferred)

Job description

LogixHealth is hiring an IT Lead to own day-to-day IT operations: the service desk and desk-side team, ITSM process adherence, IT asset lifecycle, major incident management and operational reporting. You will be accountable for service quality, SLA performance and an audit-ready asset register in a healthcare environment handling PHI.

Key responsibilities

• Run the IT Service Desk and desk-side support for Bangalore and Coimbatore
• Own incident, request, change and problem management in ManageEngine ServiceDesk Plus; manage SLAs, backlog, ageing and CSAT
• Act as Major Incident Manager: run the bridge, coordinate teams and vendors, communicate with senior leadership, lead post-incident reviews
• Own end-to-end IT asset lifecycle: procurement, tagging, allocation, warranty/AMC, secure wipe and disposal; maintain asset register and CMDB
• Own joiner/mover/leaver process, including Autopilot provisioning and access removal
• Coordinate office IT, Teams Rooms, ISP and vendors/AMCs
• Drive patch compliance, vulnerability remediation tracking and security hygiene from the operations side
• Produce operational and compliance reports; maintain evidence for ISO 27001, SOC 2 and HIPAA audits
• Lead, mentor and manage service desk and desk-side engineers across both locations

Required skills

• 8–10 years in IT operations/service desk/end-user support, including 2–3 years leading a team
• Hands-on ITSM experience (ManageEngine SDP, ServiceNow, JSM or similar)
• Proven Major Incident Manager experience
• Ownership of IT asset lifecycle, CMDB accuracy, AMC and procurement coordination
• Working knowledge of Windows 11, Microsoft 365, Intune, Autopilot and Entra ID (support level)
• Excellent English communication, reporting and documentation
• Willing to work from office, 247 roster; travel between Bangalore and Coimbatore

Good to have: Windows Server/AD/DNS/DHCP/Group Policy basics, networking basics, ManageEngine SDP administration, AVD/Teams Rooms exposure, audit evidence experience, 247 regulated operations background

Certifications: ITIL 4 Foundation (required) or higher; MD-102/MS-900; CompTIA Network+/Server+/CCNA; IAITAM CAMP/CHAMP (good to have)

Key skills (tags): IT Service Desk, ITSM, ITIL, ManageEngine ServiceDesk Plus, Major Incident Management, IT Asset Management, CMDB, Intune, Autopilot, Microsoft 365, Team Management, Vendor Management, SLA Management