IT Helpdesk Support Specialist - Laboratory IT

Advanced Manufacturing Tech Solutions PTE. LTD. (AMTSOL); Pune District; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Health and wellness benefits

Professional development opportunities

Job summary

Advanced Manufacturing Tech Solutions PTE. LTD. (AMTSOL) in Pune seeks an experienced IT Helpdesk Support Specialist for Laboratory IT in pharmaceutical manufacturing.

You will provide technical assistance for Lab IT systems, ensure GXP/GMP compliance, and support laboratory operations. The role requires 5–7 years IT support experience, a Bachelor’s degree in IT/CS, strong troubleshooting, network admin, and security skills, plus excellent communication to liaise with staff and regulators.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5–7 years of working experience in IT support.
• Experience in laboratory or pharmaceutical manufacturing environment with GXP/GMP familiarity.

Responsibilities

• Provide technical support for Laboratory IT systems, including hardware, software, and network components.
• Collaborate with lab staff and IT teams to minimize downtime while maintaining GXP/GMP compliance.
• Perform routine maintenance, updates, backups, and security patches for IT systems.
• Assist in implementing new IT systems and technologies with seamless integration into lab workflows.
• Document incidents, service requests, and resolution steps for compliance records.

Skills

IT support

Troubleshooting

Network administration

IT security

Communication skills

Education

Bachelor's degree in Computer Science/IT

Job description

Job Title: IT Helpdesk Support Specialist - Laboratory IT (Pharmaceutical Manufacturing)

Overview: We are seeking an experienced IT Helpdesk Support Specialist to join our team and provide technical assistance for Laboratory IT systems in pharmaceutical manufacturing. The ideal candidate will have expertise in IT support, familiarity with GXP and GMP regulations, and a strong background in supporting laboratory operations. This role offers an exciting opportunity to contribute to the efficiency and compliance of our laboratory IT infrastructure within the pharmaceutical manufacturing environment.

Key Responsibilities:

• Provide technical support and troubleshooting assistance for Laboratory IT systems, including hardware, software, and network infrastructure.
• Collaborate with laboratory staff and IT teams to address technical issues, ensure system reliability, and minimize downtime in compliance with GXP and GMP regulations.
• Perform routine maintenance tasks, including system updates, backups, and security patches, to maintain the integrity and security of laboratory IT systems.
• Assist in the implementation of new IT systems and technologies, ensuring seamless integration with existing laboratory workflows and compliance requirements.
• Document support activities, including incident reports, service requests, and resolution procedures, to maintain a comprehensive record of IT support activities and compliance efforts.
• Stay updated with industry trends and best practices in Laboratory IT support, GXP/GMP regulations, and emerging technologies to enhance the efficiency and effectiveness of IT support services.

Qualifications and Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5 to 7 years of working experience
• Proven experience in IT support roles, preferably in a laboratory or pharmaceutical manufacturing environment.
• Familiarity with GXP and GMP regulations, with experience in implementing and maintaining compliant IT systems and processes.
• Strong technical skills in hardware and software troubleshooting, network administration, and IT security.
• Excellent communication and interpersonal skills, with the ability to effectively liaise with laboratory staff, IT teams, and regulatory authorities.
• Detail-oriented mindset with a focus on compliance, accuracy, and documentation in a regulated environment.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment while adhering to strict deadlines and regulatory requirements.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Professional development opportunities.
• Collaborative and innovative work environment.
• Opportunity to contribute to life-saving drug development.