IT Helpdesk Support

Interspence; Mumbai; On-site; INR 334,800 - 558,000; Full time

Job summary

Interspence in Mumbai is seeking an experienced IT Helpdesk Analyst to provide technical support to internal users. This role involves troubleshooting hardware and software issues, ensuring smooth operation of computer systems.

As an IT Helpdesk Analyst, you will respond to user inquiries, manage user accounts, and assist with network infrastructure. Candidates should have a Bachelor’s degree in IT or Computer Science and relevant certifications like CompTIA A+.

Qualifications

• Certifications such as CompTIA A+ or Microsoft Certified Professional are preferred.
• Bachelor’s or Master’s degree in IT, Computer Science, or related field.

Responsibilities

• Respond to user inquiries via phone, email, or helpdesk system.
• Diagnose and resolve software and hardware issues related to desktops and laptops.
• Install, configure, and update operating systems and applications.
• Set up and manage user accounts and permissions.
• Assist with deployment and maintenance of network infrastructure components.
• Collaborate with IT team members to resolve complex issues.
• Document all user interactions in the helpdesk ticketing system.
• Provide training on software and hardware usage.

Skills

Communication skills

Customer service skills

Problem-solving skills

Knowledge of Windows OS

Knowledge of Office Suite

Knowledge of Active Directory

Education

Bachelor’s / Master’s degree in IT, Computer Science or related field

Tools

CompTIA A+

Microsoft Certified Professional

Job description

About Company

Established in August 2017, Interspence Solutions LLP (Interspence Solutions) is a dynamic IT consulting and support services company, focused on delivering high-value technology solutions within the manufacturing and process industries. We are committed to building a team of forward-thinking individuals ready to embrace innovation and redefine what’s possible through technology.

Job Title

IT Helpdesk Analyst

Location

Mumbai (Marol)

Department

IT Helpdesk

Employment Type

Full-Time (WFO)

Hours of operation

12Hrs a day (5:30am to 5:30pm US Summer time / 6:30am to 6:30pm US Winter time)

Shift Schedule

Rotational working days and week offs (4 working days & 3 week offs)

Position Summary

We are seeking an experienced and customer-oriented IT Helpdesk Analyst professional to join our team. As an IT Helpdesk Analyst, you will be responsible for providing technical assistance and support to our internal users, troubleshooting software and hardware issues, and ensuring the smooth operation of our computer systems.

Key Responsibilities

• Respond to user inquiries via phone, email or helpdesk system.
• Diagnose and resolve software and hardware issues related to desktops, laptops, printers, and other peripherals.
• Install, configure, and update operating systems and software applications
• Set up and manage user accounts, permissions, and passwords.
• Assist with deployment and maintenance of network infrastructure components.
• Collaborate with other IT team members to escalate and resolve complex issues.
• Track and document all user interactions and resolutions in the helpdesk ticketing system.
• Provide training and guidance to users on basic software and hardware usage.
• Stay up-to-date with the latest technology trends and IT best practices.

Qualifications

• Certifications (e.g., CompTIA A+, Microsoft Certified Professional) are preferred
• Bachelor’s / Master’s degree in IT, Computer Science or related field

Preferred Skills

• Proven work experience as an IT Helpdesk Support or similar role.
• Strong knowledge of Windows OS, Office Suite & Active Directory.
• Familiarity with hardware components, network protocols, and troubleshooting.
• Excellent communication & customer service skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Attention to detail and strong problem-solving skills.