IT Helpdesk Associate

NTT DATA Global Delivery Services Ltd; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

NTT DATA is seeking a Helpdesk Associate in Bangalore to provide IT service desk support for end-users, coordinate with internal IT teams on testing and maintenance, and help onboard new users. The role requires strong English communication, customer service, and troubleshooting skills, with in-office attendance and 24/7 rotational shifts.

Experience in Windows, macOS, iOS, Android, Google Suite, and Microsoft Environment is expected.

Qualifications

• Excellent English written and verbal communication.
• Exceptional customer service skills.
• Willing to work 24/7 rotational shifts and in-office mandatory.
• Strong troubleshooting and resolution skills.
• Ability to work independently within a diverse global team.
• IT software/hardware troubleshooting knowledge (Win10, macOS, iOS, Android, G Suite and MS Environment).

Responsibilities

• Provide IT Service Desk support for various IT devices, applications, or processes.
• Record, update, and escalate support issues promptly.
• Support IT onboarding activities for end-users.
• Coordinate with internal IT teams on system testing, integration, and maintenance.
• Engage in discovering new IT business tools to support users and IT team.
• Seek, suggest, evaluate, and implement process and technology improvements.
• Willing to learn and grow in other IT business areas.

Skills

English proficiency

Customer service

Team player

Troubleshooting

Independent worker

Global collaboration

Tools

Windows 10

macOS

iOS

Android

Google Suite

Microsoft 365

Job description

Helpdesk Associate Req ID: 378066. NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, we are currently seeking a Helpdesk Associate to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

General Duties and Responsibilities:

• Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
• Record, Update, and Escalate Support issues to the next level promptly.
• Support all IT onboarding activities for end-users.
• Work with our internal IT Teams on system testing, integration, and maintenance.
• Engage in discovering new IT business tools to support our business users and our internal IT Team.
• Seek, Suggest, Evaluate, and implement process and technology improvements.
• Willing to learn grow in other IT Business areas.

Requirements for this role include:

• Excellent English written and verbal communication skills.
• Exceptional customer service skills.
• Great Team player 24/7 rotational shifts and week offs and Work from Office mandatory.
• Excellent communication skills, comfortable working with various stakeholders.
• Strong troubleshooting skills, bug-finding, and resolution.
• Ability to work independently within a diverse global team.
• IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment).

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in‑office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

Experience Level

Mid Level

Equal Opportunity Employer

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.