Helpdesk Associate-IT Support

NTT America, Inc.; Bengaluru; Hybrid; INR 300,000 - 500,000; Full time

Job summary

NTT DATA seeks a Helpdesk Associate-IT Support to join our Bengaluru team. You will deliver frontline IT service desk support for end-users, handle incidents, and assist with onboarding and guidance on devices and applications.

Excellent English communication, strong customer service, and teamwork are essential as you collaborate with global IT teams. A proactive approach to problem-solving and a willingness to learn new tools will help you grow with us.

Qualifications

• Excellent English written and verbal communication.
• Exceptional customer service skills.
• Ability to work with diverse global stakeholders.
• Strong troubleshooting and resolution skills.
• Willing to learn and grow in other IT areas.

Responsibilities

• Provide IT Service Desk support and training to end-users on devices and apps.
• Record, update, and escalate issues promptly.
• Support IT onboarding for end-users.
• Collaborate with IT teams on testing, integration, and maintenance.
• Identify and evaluate new IT tools for users and IT team.
• Suggest and implement process improvements.
• Willing to learn and grow in other IT areas.

Skills

English proficiency

Customer service

Team player

Stakeholder communication

Troubleshooting

Independent worker

IT support basics

Education

Tools

Windows 10

macOS

iOS

Android

Google Workspace

Microsoft 365

Job description

Req ID: 391278

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a Helpdesk Associate-IT Support to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Position Overview

At NTT DATA, we know that anything is possible with the right people on board. Our employees' quality, integrity, and commitment are critical factors in our company’s growth, market presence, and ability to help our clients stay ahead of the competition. By hiring the best people and helping them grow professionally and personally, we ensure a bright future for NTT DATA and those who work here.

General Duties and Responsibilities

In these roles, you will be responsible for:

• Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.

• Record, Update, and Escalate Support issues to the next level promptly.

• Support all IT onboarding activities for end-users

• Work with our internal IT Teams on system testing, integration, and maintenance.

• Engage in discovering new IT business tools to support our business users and our internal IT Team.

• Seek, Suggest, Evaluate, and implement process and technology improvements.

• Willing to learn grow in other IT Business areas

Requirements for this role include:

• Excellent English written and verbal communication skills.

• Exceptional customer service skills.

• Great Team player

• Excellent communication skills, comfortable working with various stakeholders

• Strong troubleshooting skills, bug-finding, and resolution

• Ability to work independently within a diverse global team

• IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)

Preferences: - Optional (nice-to-haves)

• For e Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and Do

• ITIL foundation certified – Flexible – Willing to work in a Rotational 24*7

• Required schedule availability for this position is Monday-Friday (07:00 AM to 05:00 PM EST).

• The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on a weekend basis business requirements.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos). If you'd like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights). For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp).