Helpdesk Senior Representative - ITIL

NTT DATA, Inc.; Bengaluru Urban; On-site; INR 600,000 - 800,000; Full time

Job summary

NTT DATA is seeking a Helpdesk Senior Representative - ITIL to join our team in Bangalore, Karnataka, India. You will provide high-quality IT Service Desk support, handling various devices, applications, and processes while guiding end-users and escalating issues as needed.

You will collaborate with internal IT teams, explore new IT tools, and contribute to process improvements. The role requires strong English communication, customer service mindset, and the ability to work in a global, diverse

Qualifications

• Excellent English written and verbal communication.
• Exceptional customer service skills.
• Great Team player.
• 24/7 rotational shifts and week offs and Work from Office mandatory.
• Excellent communication skills, comfortable working with various stakeholders.
• Strong troubleshooting skills, bug-finding, and resolution.
• Ability to work independently within a diverse global team.
• IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment).

Responsibilities

• Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
• Record, Update, and Escalate Support issues to the next level promptly.
• Support all IT onboarding activities for end-users.
• Work with our internal IT Teams on system testing, integration, and maintenance.
• Engage in discovering new IT business tools to support our business users and our internal IT Team.
• Seek, Suggest, Evaluate, and implement process and technology improvements.
• Willing to learn grow in other IT Business areas.

Skills

ITIL

English communication

Customer service

Team player

Troubleshooting

Stakeholder communication

Cross-platform support

Windows 10

Tools

Windows 10

macOS

iOS

Android

Google Workspace

Microsoft 365

Job description

Req ID: 375328

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Helpdesk Senior Representative - ITIL to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

General Duties and Responsibilities:

• Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
• Record, Update, and Escalate Support issues to the next level promptly.
• Support all IT onboarding activities for end-users
• Work with our internal IT Teams on system testing, integration, and maintenance.
• Engage in discovering new IT business tools to support our business users and our internal IT Team.
• Seek, Suggest, Evaluate, and implement process and technology improvements.
• Willing to learn grow in other IT Business areas

Requirements for this role include:

• Excellent English written and verbal communication skills.
• Exceptional customer service skills.
• Great Team player
• 24/7 rotational shifts and week offs and Work from Office mandatory
• Excellent communication skills, comfortable working with various stakeholders
• Strong troubleshooting skills, bug-finding, and resolution
• Ability to work independently within a diverse global team
• IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.