IT Helpdesk Administrator

Sideinc; Hyderabad; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Medical Insurance

Night shift transport

Global team environment

Supportive IT culture

Job summary

Sideinc is seeking a proactive IT Helpdesk Administrator to join our Global IT team in Hyderabad. You will deliver first- and second-level support for end users across Windows, Linux, and macOS, plus cloud services, ensuring seamless IT operations.

The role emphasizes strong communication, customer focus, and collaboration within a distributed team handling enterprise infrastructure and networks.

Qualifications

• 1–2 years of enterprise IT support or helpdesk experience.

Responsibilities

• Provide first- and second-level IT helpdesk support to end users.

Skills

IT Helpdesk

Troubleshooting

Windows

Linux

macOS

Networking

Active Directory

Office 365

Azure

AWS

Cisco

Fortinet

Meraki

Windows Server

IT Certifications

Tools

Active Directory

Office 365

Azure

AWS

LibreNMS

Windows Server

Job description

We are seeking a proactive and customer-focused IT Helpdesk Administrator to join our Global IT team. The ideal candidate will provide first and second-level technical support for end users, ensuring seamless operation of IT infrastructure, systems, networks, and cloud services. This role requires strong technical expertise, excellent communication skills, and a customer-first approach to resolving technical issues in a fast-paced enterprise environment.

Requirements

• 1–2 years of experience in an Enterprise IT Support, IT Helpdesk, or Technical Support environment.

• Fresh graduates with strong IT fundamentals and excellent troubleshooting skills are encouraged to apply.
• Basic understanding of IT infrastructure and enterprise support environments.
• Hands-on knowledge of Windows, Linux, and macOS operating systems.
• Strong troubleshooting skills in Windows, networking, and desktop support.
• Good understanding of TCP/IP, DNS, DHCP, VLAN, VPN, NAT, ACL, and general network troubleshooting.
• Experience with Active Directory, including user account management and access administration.
• Exposure to Microsoft 365 (Office 365), Microsoft Azure, and Amazon Web Services (AWS) is preferred.
• Familiarity with Cisco, Fortinet, and Meraki networking devices is an added advantage.
• Knowledge of Windows Server administration, system patching, and infrastructure monitoring tools (e.g., LibreNMS or similar) is desirable.
• Understanding of information security standards such as ISO 27001, PCI-DSS, GDPR, and SOX is preferred.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong verbal and written communication skills with a customer-focused approach.
• Ability to work independently as well as collaboratively within a globally distributed team.
• Relevant IT certifications (e.g., CompTIA A+/Network+, CCNA, Microsoft, AWS, Azure, Fortinet, or ITIL) will be considered an added advantage.

Benefits

• Opportunity to work with a global team in a collaborative and inclusive work environment.
• Exposure to enterprise technologies and global IT infrastructure.
• Comprehensive Medical Insurance covering the employee, spouse, and up to two dependent children.
• Company-provided transportation or cab allowance for employees working night shifts.
• A supportive workplace that encourages innovation, teamwork, and continuous improvement.