IT Freshers for Service Desk Management Bangalore

2COMS Consulting Pvt. Ltd.; Bangalore Rural; On-site; INR 300,000 - 420,000; Full time

Job summary

2COMS Consulting Pvt. Ltd. in Bangalore is seeking a Service Desk Management Executive (Voice) for a Full-Time, work-from-office role. The candidate will manage service desk functions, serve as the main contact for users, and deliver high-quality customer support across channels.

Ideal applicants have graduation, IT background preferred, and readiness to work night shifts. Direct payroll with an MNC is offered.

Qualifications

• Graduation is mandatory
• IT graduates preferred with basic troubleshooting knowledge
• No MTI (Mother Tongue Influence)
• Strong problem-solving and analytical skills
• Willingness to work in night shifts
• Work From Office only

Responsibilities

• Manage one or more customer service or service desk functions
• Act as the primary point of contact for users reporting issues, requesting information, access, or other services
• Provide customer support through voice, digital, self-service, and automated channels
• Ensure timely issue resolution in line with SLA and process guidelines
• Deliver excellent customer service and maintain service quality standards

Skills

Problem-solving

Analytical thinking

Education

Graduation mandatory

IT graduates preferred

Job description

Bangalore North, India | Posted on 09/23/2026

Job Description

Title:Service Desk Management Executive (Voice)

Location:Bangalore (Work From Office)

Job Type:Full-Time

Job Description:

We are hiring experienced resources for aService Desk Management (Voice)role with a leading multinational company in Bangalore. The role involves managing service desk functions, acting as a single point of contact for service users, and delivering high-quality customer support across multiple service channels.

Key Responsibilities:

Manage one or more customer service or service desk functions

Act as the primary point of contact for users reporting issues, requesting information, access, or other services

Provide customer support through voice, digital, self-service, and automated channels

Ensure timely issue resolution in line with SLA and process guidelines

Deliver excellent customer service and maintain service quality standards

Requirements

Experience:

Experienced candidates preferred

Education:

Graduation is mandatory

IT graduates preferred with basic troubleshooting knowledge

Language Requirement:

No MTI (Mother Tongue Influence)

Other Requirements:

Strong problem-solving and analytical skills

Willingness to work in night shifts

Work From Office only

Other details regarding this job:

Location: Bangalore (Work From Office only)

Age Criteria: Open / As per company policy

Gender: Male & Female candidates can apply

Eligibility: Graduation is mandatory/ IT graduates preferred

Graduating Year: Any year of pass-out (No restriction)

Payroll: Direct payroll of the company (MNC)

No Mother Tongue Influence (MTI)

Relocation: Relocation is not available.