IT – Director

Eurofins; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

A leading global testing company in Bengaluru seeks an experienced IT Manager to define IT strategies and oversee implementation of solutions across the organization. The candidate should have a strong background in IT project management, compliance in regulated environments, and experience leading small to medium-sized teams. Responsibilities include managing IT security, facilitating automation, and collaborating with stakeholders to enhance efficiencies. An MBA or PMP, along with extensive experience in IT, is required for this critical role.

Qualifications

• Experience leading IT solutions in regulated environments.
• Strong background in IT project management and stakeholder engagement.
• Management experience of teams around 10 people.

Responsibilities

• Define strategies for IT and advocate rollout of IT solutions.
• Drive automation across functions for efficiency.
• Ensure IT security compliance for all business IT systems.

Skills

Experience with LIMS

Experience with CRM

Experience with ERP

Experience with DWH

Experience with Power BI

Strong project management

AI/ML knowledge

Education

B.E. and MBA or PMP

Tools

Microsoft technologies

Azure

SQL

Job description

Eurofins Scientific through its subsidiaries is a world leader in food, environment, pharmaceutical and cosmetic product testing, discovery pharmacology, forensics, advanced material sciences, and in agroscience Contract Research services. It is also one of the global independent market leaders in genomics and in the support of clinical studies, as well as in BioPharma Contract Development and Manufacturing. In addition, Eurofins is one of the key emerging players in specialty esoteric and molecular clinical diagnostic testing in Europe and the USA. With ca. 62,000 staff across a network of over 1,000 independent companies in 62 countries and operating over 900 laboratories, Eurofins offers a portfolio of over 200,000 analytical methods for evaluating the safety, identity, composition, authenticity, origin and purity of biological substances and products, as well as for innovative clinical diagnostics. The objective of Eurofins companies is to provide their customers with high-quality services, accurate results on time and expert advice by their highly qualified staff.

Job Description

• Works with the business leaders/business responsible and defines strategies for IT. Advocate rollout of group IT solutions and finalize IT roadmap for the region and participate in the decision process of team’s overall strategic directions
• Identify opportunities for automation across functions and deliver efficiency, quality and cost leadership initiatives.
• Drive architectural compliances across all business IT systems as per group standards and recommendations
• Ensure and maintain 100% accurate data of all business IT Systems. i.e. CMBD, SOPs, documentations, vendor information, source codes, etc.
• Ensure 100% IT Security compliances for all business IT Systems under the scope. i.e. LIMS, CRM, DWH, financial systems and any other business applications. Responsibility includes ensuring compliances with various GxP and other regulatory needs, ensuring SOPs and documentations are up to date at any given time for any regulatory and/or internal needs, leading periodic application hardening initiatives to improve the IT security and data integrity, leading periodic maintenance on application systems to ensure s/w applications and environmental variables up to date as per group standards etc.
• Be hands on with application life cycle management, laboratory instruments, instrument software etc. Lead and plan for annual tech refresh programs under your scope and execute the plan as per agreed operating objectives from the business leaders.
• Actively lead Incident, Release, Change, and Problem management functions for all IT applications within the scope.
• Manage business expectations and day‑to‑day interactions with key stakeholders and sponsors.
• Build and manage the team to deliver required IT solutions (including LIMS, CRM, DWH and any others) within the approved time and budget.
• Plan and lead various IT steer‑co meetings for the region. This involves preparing detailed IT project(s) plans, progress reports, financial summary, etc.
• Liaise with solutions owners for any issues or additional features needed in the group solutions used by the business in the region.
• Liaise with Regional Infrastructure Manager to address any technical issues in the region and coordinate any integration efforts for new businesses.
• Co‑located with business and having constant interaction with the businesses and its customers.
• Draw the roadmap to leverage AI/ML for business in scope and plan for its execution.
• Effective management of IT solutions budget for the region, ability to define, track and manage both capex and opex.
• People leadership – manage and lead OUIT team successfully towards agreed objectives and build within the teams a sense of ownership, self‑motivation, innovative mindset, focused on results and collaboration.
• Build a culture of high performance. Set performance expectations with team, conduct annual appraisals, track performance and provide feedback.
• Work closely with transversal teams like group architecture team, group IT security team, group solutions team to maximize productivity.
• Talent management – identify required capabilities and skill gaps within team and plan for fulfilling the gaps.
• Recruit the people with right attitude, skill, customer centricity and potential for efficient delivery.

Education, Experience & Language Profile

• Preferably had experience in leading IT solutions for regulated environments such as testing industry, laboratory and biopharma businesses etc.
• Strong experience in IT project management, stakeholders’ engagement.
• Strong experience of working with enterprise tools like CRM, ERP, LIMS, Power BI and DWH.
• Experience with Microsoft suite of technologies is must.
• Experience in managing small to medium (≈10 people) delivery teams.
• Experience working with business and infrastructure stakeholders in a fast‑paced environment.
• Experience in AI/ML nice to have.
• Travel: Ready to travel (~10%).

Skills

• Experience with LIMS, CRM, ERP, DWH or Power BI reporting systems.
• Prior experience of defining IT strategy is good to have.
• Knowledge of Azure migration and SQL is a plus.
• PMP, AGILE & ITIL background is a big plus.

Personal Skills

• Excellent verbal/written communication skills. Fluent in English and the working country language.
• Ability to simplify the complex IT problems and articulate the solutions to business leaders.
• Executive presence and excellent presentation skills.
• Excellent analytical, problem‑solving and strategic thinking skills.
• Detail‑oriented with strong organizational and project management skills, able to adapt quickly, work well under deadlines in a complex changing environment and perform multiple tasks effectively and concurrently.
• Experience in driving discussion with senior management and CxO.
• Ability to think out of the box, keen observer and eye for details.
• Ability to manage relationships with both internal and external customers.
• Ability to work independently and within a collaborative team‑oriented environment using sound judgment in decision‑making.
• Should be a self‑motivated, independent, responsible team‑player and exhibit exceptional relationship management skills.
• Ability to quickly learn new concepts and software if necessary.

Qualifications

• B.E. and MBA or PMP.
• 18+ years of experience in IT, with at least 5+ years in IT management.