IT Desktop Support

EXO Edge Advantage India Private Limited; Pune District; On-site; INR 300,000 - 520,000; Full time

Job summary

EXO Edge Advantage India Private Limited is seeking a proactive IT Support Engineer to join our Pune IT team. You will provide Level 1 and 2 technical support, manage end‑user computing environments, and maintain enterprise IT infrastructure.

You will work with internal stakeholders and vendors to ensure seamless IT operations and contribute to new technologies. Candidates should have 2+ years in IT/Desktop Support and strong Windows, M365, AD, Intune, and Azure knowledge.

Qualifications

• 2+ years of experience in IT Support or Desktop Support.
• Strong knowledge of Windows 10/11, Windows Server, Microsoft 365, Active Directory, Intune, Autopilot, Teams, SharePoint, SCCM, and Azure.
• Hands-on experience with hardware deployment, troubleshooting, and device lifecycle management.
• Understanding of networking fundamentals, ITSM, and endpoint security.
• Excellent troubleshooting, communication, and customer service skills.
• Bachelor's degree or Diploma in Information Technology, Computer Science, or a related field.

Responsibilities

• Provide Level 1 and Level 2 technical support via email, phone, and ITSM tickets.
• Troubleshoot and support Windows, Microsoft 365, and end-user computing environments.
• Configure, deploy, and maintain desktops, laptops, servers, printers, and other IT assets.
• Administer Active Directory, Microsoft 365, Intune, SharePoint, SCCM, Azure, and other SaaS platforms.
• Support IT asset management, software licensing, and documentation.
• Assist with basic network administration (LAN/WAN/WLAN/VPN/firewall).
• Collaborate with internal teams and vendors to resolve issues and support IT projects.
• Create and maintain technical documentation and knowledge bases.

Skills

Windows 10/11

Windows Server

Microsoft 365

Active Directory

Intune

Autopilot

Teams

SharePoint

SCCM

Azure

ITSM

End-user support

Troubleshooting

Customer service

Education

Bachelors in Information Technology/ Computer Science

Diploma in Information Technology/ Computer Science

Tools

ITSM ticketing systems

Job description

At EXO Edge, We are looking for a proactive and customer‑focused IT Support Engineer to join our IT team. In this role, you will provide Level 1 and Level 2 technical support, manage end‑user computing environments, maintain enterprise IT infrastructure, and contribute to the implementation of new technologies. You will work closely with internal stakeholders and vendors to ensure seamless IT operations across the organization.

What to expect in your journey

• Provide Level 1 and Level 2 technical support through email, phone, and ITSM ticketing systems.
• Troubleshoot and support Windows, Microsoft 365, and end‑user computing environments.
• Configure, deploy, and maintain desktops, laptops, servers, printers, and other IT assets.
• Administer Active Directory, Microsoft 365, Intune, SharePoint, SCCM, Azure, and other SaaS platforms.
• Support IT asset management, software licensing, and documentation.
• Assist with basic network administration, including LAN, WAN, WLAN, VPN, and firewall support.
• Collaborate with internal teams and vendors to resolve technical issues and support IT projects.
• Create and maintain technical documentation, user guides, and knowledge base articles.

What you bring to the table

• 2+ years of experience in an IT Support or Desktop Support environment.
• Strong knowledge of Windows 10/11, Windows Server, Microsoft 365, Active Directory, Intune, Autopilot, Teams, SharePoint, SCCM, and Azure.
• Hands‑on experience with hardware deployment, troubleshooting, and device lifecycle management.
• Understanding of networking fundamentals, IT Service Management (ITSM), and endpoint security.
• Excellent troubleshooting, communication, and customer service skills.
• Bachelor's degree or Diploma in Information Technology, Computer Science, or a related field.

Preferred Qualifications

• Experience with endpoint security, backup, encryption, or antivirus solutions.
• Certifications such as Microsoft (MCSA/AZ), AWS, CCNA, or equivalent are preferred.
• Exposure to Linux/Unix environments is an added advantage.

Where will you work

• Pune -91 Springboard, Sky Loft, Creaticity Mall, Shastri Nagar, Yerawada, Pune, Maharashtra – 411006

What to expect in the evaluation process

• HR Round (1) → Technical Interview → Client Round