IT Customer Operations Depot Technician 1

RSM US in India; Gurugram District; On-site; INR 400,000 - 650,000; Full time

Job summary

RSM US in India is seeking an IT Customer Ops Depot Technician to join our hardware depot team. You will handle configuration and distribution of laptops for new hires and swappings for existing employees, ensuring assets are provisioned with standard images and software.

You will coordinate with vendors, manage inventory, troubleshoot issues, and support laptop upgrades during scheduled refresh cycles, while participating in weekly team calls to align priorities and deliver reliable IT support.

Qualifications

• 1–3 years relevant experience in customer service or IT support.
• Associate degree or equivalent experience.
• Working knowledge of hardware and applications.

Responsibilities

• Configure and deploy laptops for new hires and existing employee swaps.
• Manage PC hardware inventory and provisioning using standard images/software.
• Troubleshoot hardware, software and connectivity issues during provisioning and upgrades.
• Coordinate with vendors for hardware repair and asset management.
• Participate in weekly team calls and support laptop upgrades during scheduled refreshes.

Skills

Hardware knowledge

Windows OS

Asset management

Active Directory

Education

Associate degree

Tools

ServiceNow

MS Office

Imaging software

Job description

About us

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.

Job Description

The IT Customer Ops Depot Technician is a member of our hardware depot team. They are responsible for configuration and distribution of laptops for new hires and existing employee laptop swaps.

Configuration and distribution of PCs including but not limited to:

• Onsite laptop provisioning and depot activities.
• Complete laptop setups and deployment for employees using standard hardware, images, and software.
• Manage physical asset inventory and update system accordingly.
• Troubleshoot and resolve hardware, software and connectivity issues discovered during provisioning process.
• Coordinate with authorized vendor(s) for PC hardware repair.

Coordinate user laptop upgrades and support during scheduled refresh process:

• Schedule meetings with users to assist with laptop swap process.
• Provide IT support related to laptop swaps.
• Coordinate and remediate laptop SWAP returns

Other miscellaneous tasks such as:

• Maintain and/or coordinate PC hardware inventory.
• Order and purchase standard equipment and software through approved vendors.
• Shipping label creation and packaging of laptops for shipping.
• Participation in weekly team calls.

EDUCATION

• Associate degree or equivalent experience

TECHNICAL/SOFT SKILLS

• Working knowledge of hardware and applications
• Experience with Microsoft Windows OS, MAC OS, MS, Office Suite, asset management, Microsoft Active Directory, computer imaging software, ServiceNow Service Desk software, VoIP phone systems, CCH ProSystem FX, endpoint security & protection, enterprise backup solutions, hard disk encryption software, PC hardware, printers, and other networked equipment.

SPECIAL REQUIREMENTS SPECIFIC TO JOB

• Excellent verbal and written communications
• Demonstrates a working knowledge of the technology tools required within assigned responsibilities
• Effective organization and time management skills
• Ability to manage multiple tasks and strong attention to detail
• Ability to handle constantly changing flow of traffic, remain productive during slow times, be able to multitask effectively during busy times and exercise patience and professionalism during stressful situations.
• Ability to work in a highly collaborative environment and consult effectively with employees at all levels.

EXPERIENCE

1-3 years relevant experience in customer service or IT support

At RSM, we offer a competitive benefits and compensation package for all our people.We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients.Learn more about our total rewards at https://rsmus.com/careers/india.html.

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status.; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at [e-mail].