IT Customer Operations Depot Technician 1

RSM US LLP

Bengaluru

On-site

INR 400,000 - 600,000

Full time

14 days+

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Benefits offered by this job

Competitive benefits and compensation package

Flexibility in schedule

Job summary

A leading professional services firm is seeking an IT Customer Operations Depot Technician 1 in Bengaluru. This entry-level role focuses on laptop configuration for new hires and existing employees, managing asset inventory, and troubleshooting IT issues. Candidates should have an associate degree or equivalent experience, along with strong communication and organization skills.

Qualifications

1-3 years of relevant experience in customer service or IT support.
Demonstrates a working knowledge of technology tools required.

Responsibilities

Configure and distribute laptops for new hires.
Manage physical asset inventory.
Troubleshoot hardware, software, and connectivity issues.

Skills

Working knowledge of hardware and applications

Excellent verbal and written communication

Effective organization and time management skills

Ability to manage multiple tasks

Strong attention to detail

Ability to work in a collaborative environment

Education

Associate degree or equivalent experience

Tools

Microsoft Windows OS

MAC OS

MS Office Suite

ServiceNow Service Desk software

VoIP phone systems

endpoint security & protection

Job description

IT Customer Operations Depot Technician 1

Join to apply for the IT Customer Operations Depot Technician 1 role at RSM US LLP

IT Customer Operations Depot Technician 1

Join to apply for the IT Customer Operations Depot Technician 1 role at RSM US LLP

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The IT Customer Ops Depot Technician is a member of our hardware depot team. They are responsible for configuration and distribution of laptops for new hires and existing employee laptop swaps.

Configuration and distribution of PCs including but not limited to:

Onsite laptop provisioning and depot activities.
Complete laptop setups and deployment for employees using standard hardware, images, and software.
Manage physical asset inventory and update system accordingly.
Troubleshoot and resolve hardware, software and connectivity issues discovered during provisioning process.
Coordinate with authorized vendor(s) for PC hardware repair.

Coordinate user laptop upgrades and support during scheduled refresh process:

Schedule meetings with users to assist with laptop swap process.
Provide IT support related to laptop swaps.
Coordinate and remediate laptop SWAP returns

Other Miscellaneous Tasks Such As

Maintain and/or coordinate PC hardware inventory.
Order and purchase standard equipment and software through approved vendors.
Shipping label creation and packaging of laptops for shipping.
Participation in weekly team calls.

EDUCATION

Associate degree or equivalent experience

Technical/Soft Skills

Working knowledge of hardware and applications
Experience with Microsoft Windows OS, MAC OS, MS, Office Suite, asset management, Microsoft Active Directory, computer imaging software, ServiceNow Service Desk software, VoIP phone systems, CCH ProSystem FX, endpoint security & protection, enterprise backup solutions, hard disk encryption software, PC hardware, printers, and other networked equipment.

Special Requirements Specific To Job

Excellent verbal and written communications
Demonstrates a working knowledge of the technology tools required within assigned responsibilities
Effective organization and time management skills
Ability to manage multiple tasks and strong attention to detail
Ability to handle constantly changing flow of traffic, remain productive during slow times, be able to multitask effectively during busy times and exercise patience and professionalism during stressful situations.
Ability to work in a highly collaborative environment and consult effectively with employees at all levels.

Experience

1-3 years relevant experience in customer service or IT support

At RSM, we offer a competitive benefits and compensation package for all our people.We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients.Learn more about our total rewards at https://rsmus.com/careers/india.html.

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.

Seniority level