IT Customer Operations Depot Technician 1

RSM US Integrated Services India Private Limited; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

RSM is seeking an IT Customer Ops Depot Technician to support provisioning and distribution of laptops for new hires and employee swaps.

The role covers onsite provisioning, PC setups using standard images, asset inventory maintenance, and collaboration with vendors for repair, delivering reliable endpoint support in a fast-paced environment.

You will coordinate and remediate laptop swap returns, manage imaging software, and participate in weekly team calls to ensure smooth operations.

Qualifications

• 1-3 years relevant experience in customer service or IT support.

Responsibilities

• Configure and distribute laptops for new hires and swaps.
• Onsite laptop provisioning and depot activities.
• Complete laptop setups using standard hardware, images, and software.

Skills

Customer service

Time management

Multitasking

Verbal and written communication

Education

Associate degree or equivalent experience

Tools

ServiceNow

Active Directory

PC imaging software

Job description

IT Customer Ops Depot Technician

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Job Description

• They are responsible for configuration and distribution of laptops for new hires and existing employee laptop swaps.
• Configuration and distribution of PCs including but not limited to:
• Onsite laptop provisioning and depot activities.
• Complete laptop setups and deployment for employees using standard hardware, images, and software.
• Manage physical asset inventory and update system accordingly.
• Troubleshoot and resolve hardware, software and connectivity issues discovered during provisioning process.
• Coordinate with authorized vendor(s) for PC hardware repair.
• Coordinate user laptop upgrades and support during scheduled refresh process: Schedule meetings with users to assist with laptop swap process.
• Provide IT support related to laptop swaps.
• Coordinate and remediate laptop SWAP returns
• Maintain and/or coordinate PC hardware inventory.
• Order and purchase standard equipment and software through approved vendors.
• Shipping label creation and packaging of laptops for shipping.
• Participation in weekly team calls.

Education

Associate degree or equivalent experience

Technical / Soft Skills

Working knowledge of hardware and applications Experience with Microsoft Windows OS, MAC OS, MS, Office Suite, asset management, Microsoft Active Directory, computer imaging software, ServiceNow Service Desk software, VoIP phone systems, CCH ProSystem FX, endpoint security & protection, enterprise backup solutions, hard disk encryption software, PC hardware, printers, and other networked equipment.

Special Requirements

• Excellent verbal and written communications
• Demonstrates a working knowledge of the technology tools required within assigned responsibilities
• Effective organization and time management skills
• Ability to manage multiple tasks and strong attention to detail
• Ability to handle constantly changing flow of traffic, remain productive during slow times, be able to multitask effectively during busy times and exercise patience and professionalism during stressful situations.
• Ability to work in a highly collaborative environment and consult effectively with employees at all levels.

Experience

1-3 years relevant experience in customer service or IT support

Benefits & Compensation

At RSM, we offer a competitive benefits and compensation package for all our people.We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients.

Learn more about our total rewards at https://rsmus.com/careers/india.html.

Equal Employment Opportunity

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities.

If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at [e-mail].

Why work at RSM?

At RSM, we accomplish meaningful work and make an impact on the world around us. We work hard to fully understand our clients and work even harder to understand and identify your unique skills. We celebrate the differences among us and empower our talented professionals to grow forward, both personally and professionally. Our clients benefit from fresh insights and energy as we collaborate to support them, and our teams enjoy a work environment that inspires and empowers them to thrive.