IT Commercial Head

Lonza Group; Gurugram District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Lonza is seeking an experienced IT Commercial Head to govern the organization’s Commercial Technology landscape, leading Salesforce.com, Marketo, Adobe Commerce, SAP integrations, and web applications. You will replace legacy systems and establish a future-ready platform aligned with long-term business objectives.

You will own and shape the global IT strategy, drive large-scale digital transformation, manage vendor partnerships, and collaborate with global stakeholders across Sales, Marketing,

Qualifications

• Bachelor’s degree in CS/IT/Engineering or related field.
• 10+ years IT leadership experience in global organizations.
• Proven experience leading Commercial IT, CRM, eCommerce and Digital platforms.
• Deep expertise in Salesforce, Marketo, Adobe Commerce, SAP integrations, APIs, and middleware.

Responsibilities

• Act as the lead IT partner for Sales, Marketing, eCommerce, and Digital teams.
• Own the Commercial IT ecosystem: SFDC, Marketo, Adobe Commerce, SAP integrations.
• Governance, strategy, delivery, and adoption of Salesforce capabilities.
• Drive customer engagement, pipeline visibility, and sales process effectiveness.
• Ensure compliance and manage global project scope, budgets, timelines.

Skills

Salesforce SFDC

Marketo

Adobe Commerce (Magento)

SAP integrations

Vendor management

Stakeholder management

Education

Bachelor's in CS/IT/Engineering

MBA preferred

Tools

APIs

Middleware technologies

Job description

We are seeking an experienced IT Commercial Head to lead and govern the organization's Commercial Technology landscape. This role will be accountable for delivering business value through enterprise platforms including Salesforce.com (SFDC), Marketo, Adobe Commerce, customer-facing web applications, and SAP-integrated commercial solutions. You will drive strategic transformation initiatives, support business growth, and ensure the delivery of secure, scalable, and innovative technology capabilities across the Commercial ecosystem.

A key focus of the role will be leading the replacement and transition of the existing Commercial technology landscape, ensuring successful separation from legacy systems while establishing a future-ready platform that supports long-term business objectives.

What you will get

Opportunity to own and shape the global Commercial IT strategy and roadmap.

Leadership role driving large-scale digital transformation and commercial technology modernization initiatives.

Ownership of industry-leading platforms including Salesforce, Marketo, Adobe Commerce, SAP integrations, and customer-facing digital applications.

Exposure to global stakeholders across Sales, Marketing, Customer Service, eCommerce, and Digital business functions.

Responsibility for strategic technology investments, vendor partnerships, and enterprise-wide innovation programs.

Opportunity to drive customer experience improvements, digital growth initiatives, and operational excellence across commercial channels

What you will do

Act as the lead IT partner for Sales, Marketing, eCommerce, Customer Service, and Digital teams. Own the Commercial IT ecosystem including Salesforce.com, Marketo, Adobe Commerce, customer-facing web applications, reporting solutions, and SAP integrations

Lead governance, strategy, delivery, and adoption of Salesforce.com capabilities. Drive customer engagement, pipeline visibility, and sales process effectiveness.

Enable campaign management, lead nurturing, lead scoring, and customer engagement programs and ensure integration across Salesforce, Adobe Commerce, SAP, and web channels

Partner with Digital teams to lead Adobe Commerce (Magento) strategy, delivery, and operational excellence. Enable B2B and B2C eCommerce capabilities, customer journeys, product management, pricing, promotions, and online sales growth.

Ensure robust integration between Commercial platforms and SAP. Support end-to-end business processes covering customer data, pricing, inventory, orders, transactions, and reporting

Manage project scope, budgets, timelines, risks, dependencies, and stakeholder expectations. Coordinate global teams, business functions, and technology partners to ensure successful delivery.

Ensure compliance across all Commercial applications, customer data platforms, and digital channels. Govern access controls, workflow approvals, integrations, and audit requirements

What we are looking for

Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related discipline.

Master's Degree in Business Administration or a related field preferred.

10+ years of IT leadership experience in complex global organizations.

Proven experience leading Commercial IT, CRM, eCommerce, and Digital platform landscapes.

Experience delivering large-scale Salesforce implementations and enterprise technology transformation programs.

Deep expertise in Salesforce.com (SFDC), Marketo, Adobe Commerce (Magento), SAP integrations, APIs, and middleware technologies.

Strong stakeholder management, business partnering, and vendor management capabilities.

About Lonza

At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of.

Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we value diversity and are committed to creating an inclusive environment for all employees. If you’re ready to help turn our customers’ breakthrough ideas into viable therapies, we look forward to welcoming you on board.

Reference: R77582

You will feel at home at Lonza if you:

• Take ownership, step forward, and enjoy meaningful responsibility
• Love solving problems and thrive in a complex, fast-moving environment
• Are curious, always looking to learn and improve
• Work collaboratively, contributing to something bigger than yourself
• Are motivated to make a difference through work that impacts customers and their patients

Why Lonza:

We are a place of unique opportunity, where your ideas, expertise and ambition can make a real difference. Here, will have the freedom to grow, the support to succeed and the chance to contribute to work that matters.

We are the makers of the medicines of tomorrow.