IT Business Analyst - Ops

ThermoFisher Scientific; Mumbai; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Thermo Fisher Scientific in Mumbai, India is seeking a Business Analyst II to bridge business needs with technology, analyzing processes and gathering requirements in an agile environment. You will work with cross-functional teams to define user stories, drive digital and automation initiatives, and ensure successful delivery while delivering measurable business value.

This role offers opportunities to leverage Power BI, data insights, and ERP familiarity to support Service, Supply Chain and

Qualifications

• Bachelor’s degree in Engineering, IT, Computer Science, Business or related discipline.
• Strong business analysis and process-improvement skills.
• Exposure to Data/Analytics, Power BI, SQL and business insights.
• Exposure to Automation/RPA, workflow or low-code/no-code technologies preferred.
• Understanding of ERP environments such as SAP/JD Edwards.
• Experience working with Global CoEs/ETO teams, technology partners or vendors.
• Good understanding of Agile, SDLC, UAT and change/release processes.
• Strong stakeholder management, communication and problem-solving skills.
• Ability to work across business and technology teams and drive initiatives to closure.

Responsibilities

• Partner with Service, Supply Chain and Operations teams to understand priorities, pain points and transformation opportunities.
• Analyze AS-IS processes, identify improvement opportunities and define simplified future-state processes.
• Translate business needs into requirements, user stories, process flows and acceptance criteria.
• Drive Digital, Data and Automation initiatives from discovery through implementation and adoption.
• Identify opportunities for workflow/RPA automation, data insights and process digitization.
• Coordinate delivery across Global CoEs, ETO teams, vendors and internal IT team.
• Facilitate UAT, business validation, change adoption and post-go-live stabilization.
• Manage demand/backlog and support prioritization based on business impact, customer experience and productivity.
• Track business outcomes and ensure solutions deliver measurable value.

Skills

Business analysis

Process improvement

Power BI

SQL

RPA/Automation

ERP systems

Stakeholder management

Agile / SDLC / UAT

Cross-functional collaboration

Education

Bachelor’s degree in Engineering/IT/CS/Business

Tools

SAP

JD Edwards

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:

As a Business Analyst II at Thermo Fisher Scientific, you'll contribute to bridging business needs with technology solutions to advance our mission of enabling customers to make the world healthier, cleaner, and safer. You'll collaborate with cross-functional teams to analyze processes, gather requirements, and implement innovative solutions that drive operational efficiency. Working in an agile environment, you'll help define and document business requirements, create user stories, facilitate workshops, and ensure successful project delivery. This role offers opportunities to work with advanced technologies while making meaningful contributions to critical business initiatives.

KEY RESPONSIBILITIES

• Partner with Service, Supply Chain and Operations teams to understand priorities, pain points and transformation opportunities

• Analyze AS-IS processes, identify improvement opportunities and define simplified future-state processes

• Translate business needs into requirements, user stories, process flows and acceptance criteria

• Drive Digital, Data and Automation initiatives from discovery through implementation and adoption

• Identify opportunities for workflow/RPA automation, data insights and process digitization

• Coordinate delivery across Global CoEs, ETO teams, vendors and internal IT team

• Facilitate UAT, business validation, change adoption and post-go-live stabilization.

• Manage demand/backlog and support prioritization based on business impact, customer experience and productivity.

• Track business outcomes and ensure solutions deliver measurable value

REQUIREMENTS

• Bachelor’s degree in Engineering, IT, Computer Science, Business or related discipline with relevant experience in Business Analysis, Digital Transformation or technology delivery.

• Strong business analysis and process-improvement skills with the ability to translate business problems into technology solutions.

• Exposure to Data/Analytics, Power BI, SQL and business insights.

• Exposure to Automation/RPA, workflow or low-code/no-code technologies is preferred.

• Understanding of enterprise applications and ERP environments such as SAP/JD Edwards is an advantag

• Experience working with Global CoEs/ETO teams, technology partners or vendors.

• Good understanding of Agile, SDLC, UAT and change/release processes.

• Strong stakeholder management, communication and problem-solving skills.

• Ability to work across business and technology teams and independently drive initiatives to closure.

Preferred Functional Exposure:

Service Operations, Supply Chain, Order Management, Customer Experience or Commercial Operations.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.