IT Business Analyst - Goregaon West

Rentokil Initial Group; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Rentokil PCI in Mumbai (Goregaon West) is seeking a Business Analyst to gather, analyse, and document business requirements for various projects. You will work with internal teams and external stakeholders to ensure accurate implementation aligned with project goals.

The role requires 2 years of experience, a graduate IT degree, and a mindset for process improvement. You will report to the Assistant General Manager and contribute to multi-functional teams across the organization.

Qualifications

• Graduate degree in IT domain with 2 years of relevant experience required.
• Basic understanding of software development processes and technologies.
• Master’s degree preferred; however, not mandatory.

Responsibilities

• Collaborate with business stakeholders, project managers, and technical teams to gather business requirements for various projects.
• Conduct interviews, workshops, and surveys to elicit detailed and accurate requirements.
• Analyse collected information to identify gaps, inconsistencies, and potential challenges.
• Create clear and concise requirement documents, including functional/non-functional specifications, use cases, process flows, and user stories.
• Assist in prioritisation and validation of requirements with stakeholders to ensure alignment with business objectives.
• Participate in review sessions with stakeholders and project teams to ensure an accurate understanding of requirements.
• Support the resolution of requirement‑related conflicts or issues during the project lifecycle.
• Collaborate with design and development teams to ensure proper implementation of requirements.
• Maintain and update the requirement documentation throughout the project lifecycle.
• Analyze current business processes (“As-Is”) and design optimized future‑state workflows (“To-Be”).
• Oversee User Acceptance Testing (UAT), ensuring the final product meets the defined business requirements and acceptance criteria.
• Create high-quality documentation, including User Stories, Process Flow Diagrams, and Functional Specifications.

Skills

Analytical thinking

Communication skills

Stakeholder management

Detail oriented

Education

Graduate IT degree

Master’s degree preferred

Job description

Designation - Business Analyst
Location - Mumbai - Goregaon West

Qualification - Any Graduate
Experience - Minimum 2 Years of Exp

About Rentokil PCI

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further

For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

• The Business Analyst will be responsible for gathering, analysing, and documenting business requirements to ensure accurate implementation and alignment with project goals.
• The incumbent will report to the Assistant General Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

• Collaborate with business stakeholders, project managers, and technical teams to gather business requirements for various projects
• Conduct interviews, workshops, and surveys to elicit detailed and accurate requirements
• Analyse collected information to identify gaps, inconsistencies, and potential challenges
• Create clear and concise requirement documents, including functional/non-functional specifications, use cases, process flows, and user stories
• Assist in prioritisation and validation of requirements with stakeholders to ensure alignment with business objectives
• Participate in review sessions with stakeholders and project teams to ensure an accurate understanding of requirements
• Support the resolution of requirement‑related conflicts or issues during the project lifecycle
• Collaborate with design and development teams to ensure proper implementation of requirements
• Maintain and update the requirement documentation throughout the project lifecycle
• Analyze current business processes (“As-Is”) and design optimized future‑state workflows (“To-Be”).
• Oversee User Acceptance Testing (UAT), ensuring the final product meets the defined business requirements and acceptance criteria.
• Create high-quality documentation, including User Stories, Process Flow Diagrams, and Functional Specifications.

Key Result Areas:

• Contribution to the identification and resolution of potential requirement conflicts.
• Collaboration with cross‑functional teams to ensure successful project outcomes.
• Requirement Gathering & Analysis
• Documentation & Specification Writing
• Process Flow Mapping
• Change & Issue Management

Competencies (Skills essential to the role):

• Strong analytical and critical thinking
• Effective verbal and written communication
• Active listening and empathy
• Detail orientation and organisational skills
• Team collaboration and stakeholder management

Educational Qualification / Other Requirement:

• Graduate degree in the IT domain (Master’s Degree will be preferred)
• 2 years of relevant experience
• Basic understanding of software development processes and technologies