It Business Analyst

UST; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

UST in Bengaluru is seeking an experienced IT Business Analyst to collaborate with business stakeholders, end users, Product Owners, and IT teams to translate needs into clear IT requirements. The role covers new initiatives, enhancements, and runtime operations.

The ideal candidate has 6+ years in business analysis, strong elicitation and documentation skills, Agile/Scrum experience, and proficiency with Jira, Confluence, ServiceNow, MS Office, and SharePoint.

Qualifications

• 5+ years of Business Analysis / IT BA experience.
• Strong experience in requirement elicitation and functional/non-functional analysis.
• Solid Agile/Scrum knowledge and SDLC understanding.
• Ability to engage with business stakeholders and end users.
• Experience with testing lifecycle, UAT, and defect management.
• Excellent written and spoken communication skills.

Responsibilities

• Perform business analysis, requirement elicitation, documentation, gap and impact analysis.
• Analyze and document functional and non-functional requirements, business rules, processes, and use cases.
• Translate requirements into clear user stories for development and IT teams.
• Facilitate requirement discussions, workshops, and clarification sessions with stakeholders.
• Manage requirements and backlog using Jira and Confluence with traceability.
• Support Agile delivery including backlog refinement, sprint planning, demos and acceptance.
• Assist testing by reviewing test scenarios and cases for adequate coverage.
• Coordinate User Acceptance Testing (UAT) with business users and IT teams.
• Provide runtime/operational support analysis for incidents and issues.

Skills

Business Analysis

Requirements Elicitation

Agile/Scrum

Stakeholder Management

Documentation

Communication

Testing Lifecycle

Tools

Jira

Confluence

ServiceNow

MS Office

SharePoint

Power BI

Job description

Hiring for IT Business Analyst for Bangalore location

Job Location: Bangalore

Notice period: Immediate Joiners

Job Description

5+ years of relevant experience in Business Analysis / IT Business Analysis

Role Summary

We are looking for an experienced IT Business Analyst who can work closely with business stakeholders, end users, Product Owners, and technical teams to translate business needs into clear and actionable IT requirements. The role will support both new IT initiatives and enhancements, as well as continuous improvement and runtime operations.

Key Responsibilities

• Perform business analysis, requirement elicitation, requirement documentation, gap analysis, and impact analysis.
• Analyze and document functional and non-functional requirements, business rules, process flows, use cases, and acceptance criteria.
• Work closely with business stakeholders and end users to understand business needs, pain points, and expected outcomes.
• Translate business requirements into clear requirements/user stories for development and technical teams.
• Facilitate requirement discussions, workshops, walkthroughs, and clarification sessions with business and IT stakeholders.
• Support solution assessment and impact analysis across applications, integrations, processes, and dependent systems.
• Manage requirements and backlog using Jira and Confluence, ensuring traceability from requirements through implementation.
• Support Agile delivery, including backlog refinement, sprint planning, requirement clarification, demos, and acceptance activities.
• Support testing activities by reviewing test scenarios/test cases, ensuring adequate requirement coverage and quality.
• Coordinate and support User Acceptance Testing (UAT), including business-user coordination, defect clarification, and acceptance.
• Work closely with end users and IT teams for runtime/operational support, including analysis and classification of functional versus technical issues.
• Work with ServiceNow/ITSM processes for incident, request, problem, and change-related activities as applicable.
• Identify opportunities for process improvement, automation, and continuous improvement to minimize user disruption and operational inefficiencies.
• Create and maintain clear process documentation, knowledge articles, user guides, training material, and supporting videos.
• Collaborate effectively across business, development, QA, operations, architecture, and other cross-functional teams.

Required Skills & Competencies

• Minimum 6+ years of Business Analysis experience in IT/software projects.
• Strong experience in requirement elicitation, functional analysis, gap/impact analysis, and non-functional requirement analysis.
• Strong understanding of Agile/Scrum methodologies and software development lifecycle.
• Ability to understand business problems and distinguish between business/functional and technical issues.
• Experience working directly with business stakeholders and end users.
• Good understanding of testing lifecycle, UAT, test cases, and defect management.
• Strong analytical, problem-solving, documentation, and stakeholder-management skills.
• Excellent written and verbal communication skills with the ability to work across business and technical teams.
• Ability to influence and drive change collaboratively across stakeholders.

Must-Have Tools

• Jira
• Confluence
• ServiceNow
• MS Office Excel, PowerPoint, Outlook
• SharePoint

Good to Have

• Experience in the Automotive / Commercial Vehicle / Manufacturing industry.
• Exposure to Connected Vehicle / Telematics / Digital Services environments.
• Understanding of cloud technologies such as Azure and AWS.
• Exposure to DevSecOps tools and practices.
• Experience with visualization/reporting tools such as Power BI or Qlik Sense.
• Experience working with geographically distributed and cross-functional teams.