IT Applications Analyst, Business Analyst

TaskUs; India; Remote; INR 1,000,000 - 1,200,000; Full time

Job summary

A leading IT services company is looking for an experienced IT Applications Analyst to manage project execution and communication with stakeholders. The ideal candidate will have over 5 years of experience in the IT industry, strong project management skills, and proficiency in tools like JIRA and Microsoft Office. The position is remote, with occasional onsite requirements during events. This role involves overseeing project planning, execution, and documentation to ensure project success.

Qualifications

• 5+ years of experience as a Systems Analyst in the IT industry, especially in software development.
• Solid experience in BPO processes and workflows.
• Excellent verbal and written communication skills.

Responsibilities

• Coordinate resources for project execution.
• Lead requirements analysis.
• Develop project plans and track progress.

Skills

Client-facing communication

Project management

Attention to detail

Multi-tasking skills

Education

Bachelor's/College Degree in Engineering or Computer Science/Information Technology

Tools

Microsoft Office

G Suite

JIRA

Smartsheet

Visual Studio

Job description

What can you expect in an IT Applications Analyst, BA role with TaskUs:

Think of yourself as someone who works closely with Senior Applications Analysts and upper management to make sure that the scope and direction of each project is on schedule, as well as other departments for support and requirements analysis for our Ridiculously Awesome applications!

Imagine yourself going to work with one thing on your mind: day to day planning, research, and documentation of all aspects of a specific project.

Key Responsibilities

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Lead the team in analyzing project requirements - includes scoping, setting up discovery meetings, and work estimation.
• Understand the Business Process/Function to determine and propose the needed solution for the project.
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Develop a detailed project plan to track progress of each project.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs.
• Measure project performance using appropriate systems, tools and techniques.
• Report and escalation to management as needed.
• Manage the relationship with the client and all stakeholders.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation - includes Business Requirements Documents and project status.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices and participating in professional societies.

Required Qualifications

• 5+ years of proven working experience as a Systems Analyst in the IT industry - specifically in software development.
• Solid experience with BPO frontline processes and workflows (i.e. content moderation, hybrid customer support, back office processing, operational KPIs, etc.).
• Excellent client-facing and internal communication skills.
• Excellent written and verbal communication skills.
• Solid project management and organizational skills including attention to detail and multi-tasking skills.
• Strong working knowledge of Microsoft Office or G Suite, and MS Project or similar software.
• Working knowledge of JIRA, Smartsheet and Visual Studio is a plus.
• Experience with other SaaS applications (like Oracle, Salesforce, Concur, Docebo) and ITSM (like ServiceNow) and Lean/6 Sigma experience/credentials preferred. If you have experience in delivery of Enterprise Applications in compliance with ISO 27001, that’s nice to have.
• Knowledge with ETL Processes/Data Analysis are good to have.

Education / Certifications

• Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, or equivalent.

Work Location / Work Schedule / Travel

• Remote (onsite as needed and during events)