Business Insights Analyst

TaskUs India Private Limited; Navi Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

TaskUs, a global provider of outsourced digital services and customer experience, is seeking a Data Analyst based in Navi Mumbai, India. The role focuses on translating data into actionable insights, analyzing large data sets with SQL, Python, R, and building reports using Power BI, Tableau, or similar tools.

With 2+ years of experience in data analysis and reporting, you will collaborate with business partners to drive informed decisions and support data-driven strategies across departments.

Qualifications

• Bachelor's degree in Computer Science, Mathematics, Statistics, or IT preferred.
• Strong communication and clear written/oral skills.
• Experience with data analysis and dashboard/reporting tools a plus.

Responsibilities

• Translate data into human insights and stories to drive strategy and tactics.
• Analyze complex data sets to develop actionable insights for business decisions.
• Leverage storytelling to present clear, concise, and actionable insights.
• Collaborate with business partners to interpret analysis results and plan next steps.
• Develop ad hoc reports to enable insights and analysis for the business.
• Work with data visualization teams to create repeatable reporting and data monitoring.
• Translate requirements into specs for data/reporting teams and explain technical approaches to non-technical stakeholders.
• Summarize data from multiple sources and communicate insights and opportunities.

Skills

Communication

Initiative

Problem solving

Education

Bachelor's degree

Job description

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works. TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step.

RESPONSIBILITIES

• Translate data into human insights and stories which drive change in strategy and tactics.
• Analyze complex data sets to develop actionable insights that can drive impactful business decisions.
• Leverage storytelling skills to deliver insights that are clear, concise and actionable.
• Work with business partners to interpret analysis results with a focus on actionable next steps.
• Develop ad hoc reports that will lead to insights and analysis needed for the business.
• Work with the data visualisation team in developing informative repeatable reporting, data monitoring, hygiene (e.g. validation) and other strategies that help uncover gaps, highlight relevant business trends and opportunities for improvement.
• Translate requirements into technical specifications for data and reporting teams and, conversely, technical approaches into easily digestible insights.
• Summarize data from multiple sources, developing assumptions where needed, to communicate insights and opportunities.

WORK EXPERIENCE

2+ years' demonstrated ability with data analysis and preparation including use of statistical methods and experience with very large data sets using SQL, Python, R or other programming language. At least one year hands-on experience building reports using Power BI, Tableau, Qlikview or other similar tools.

SKILLS

Can communicate effectively. Communicate thoughts, ideas, information and messages completely and accurately; composes and creates documents with language and format appropriate to the subject matter; attends to details ad check, edits and revises writing for correct information.

Take Initiative: Assumes responsibility for necessary actions or problem resolution when accountability is not clear; appropriately initiates behavior on projects or other initiatives without requiring explicit management direction or guidance; know when management involvement is required and seeks it out.

Problem Solving: Recognizes that a problem exists; identifies possible reasons for the discrepancy and devices and implements a plan of action to resolve it. Is able to gather information together, and prioritize effectively. Demonstrates the ability to respond quickly to changes in day to day operations as it relates to department priorities.

EDUCATION

Bachelor's Degree preferred but not required. If in Bachelor's degree, would prefer a graduate in Computer Science, Mathematics, Statistics, programming background or Information Technology.

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.