IT Analyst Technical Infrastructure (Tidal Support Analyst)

Caterpillar Inc; Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Caterpillar Inc in Bengaluru, India, is seeking an IT Analyst Technical Infrastructure (Tidal Support Analyst) to support Tidal Enterprise Scheduler across enterprise systems. This role requires hands-on scheduling administration, calendar management, and collaboration with global teams.

You will configure job streams, manage complex dependencies, monitor calendars, and work on on-call shifts in a global IT operations context. The position is office-based with India-specific working hours.

Qualifications

• Bachelor's degree required.
• 7+ years IT application/infrastructure experience.
• 5‑day work week in office.
• EMEA shift 01:00PM–10:00PM IST.

Responsibilities

• Utilize Tidal to establish job streams with complex dependencies.
• Manage calendars and schedule rules for critical jobs.
• Monitor and optimize schedule performance; document best practices.
• Provide level 1 operations support and coordinate with application teams.
• Install and maintain Tidal base product and related software.
• Participate in on-call rotations during off hours and weekends.

Skills

Batch scheduling

IT infrastructure

Problem solving

On-call support

Communication

Education

Bachelor's degree

Tools

Tidal Enterprise Scheduler

Oracle DB

Job description

Job Summary

We are seeking a skilled IT Analyst Technical Infrastructure (Tidal Support Analyst) to join our IT Infrastructure Support - CAT IT Division.

This position will provide operational support of the Tidal job scheduling product and associated products, as well as, consultation for the application support teams. The application jobs run on various technical platforms including SAP, .Net, J2EE, Unix, Linux, and Windows, supporting critical Caterpillar enterprise systems including distributed Build to Ship, Mission Critical, financially significant, and HR applications. The Tidal support team manages the batch job scheduling controls and processes utilized by application support teams around the world and hosting in several global hosting sites.

The preference for this role is to be based out of Bangalore, India.

What you will do

The analyst will utilize Tidal Enterprise Scheduler functions to establish job streams with complex dependencies, manage intricate calendar schedules.

Specific deliverables:

• Monitor and interact with complex scheduling
• Set job rules and define critical schedule dependencies
• Preventative detection and maintenance of job streams and the schedule Job stream analysis and provide recommendations for optimization of schedule performance
• Implementation and documentation of best practices, processes and train level 1 operations/application teams Define and implement ongoing operational support model
• Create and maintain complex scheduling calendars
• Manage maintenance and emergency outage windows on critical application servers
• Participate in on-call rotation during off-shift hours and weekends Coordinate with application teams to onboard into Enterprise Tidal environment as per the defined operational support model.
• Install and maintain the base Tidal product, and complimentary software with a focus on a release methodology of n-1 including server, storage, and DB management
• Ownership of the Tidal software products short- and long-term architecture, operational, deployment, and support models Interfacing with Tidal product support to elevate support issues and operational incidents Implement system changes to align with IT, Security, and SOx control processes

What you will have

• Bachelor s degree
• Minimum 7 years experience in IT application/infrastructure or comparable bachelor s degree
• The position requires the candidate to work a 5-a day -week schedule in the office
• Shift Timing: EMEA Shift: 01:00PM -10:00PM IST

Top Candidates Will Also Have:

• Tidal Enterprise Scheduler product usability and support knowledge
• Distributed server, storage, Oracle DB, and/or SQL Server DB skills
• Excellent Analysis, Decision Making, Problem solving, Interpersonal Skills, emerging leadership, customer services, Planning Organizing, and Teamwork job related characteristics.

Skills desired:

Skill Descriptors

• Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
• Level Working Knowledge: Provides effective technical solutions to routine functional challenges via sound technical competence, effectively examining implications of events and issues.
• Level Working Knowledge: Effectively performs the technical job aspects, continuously building knowledge and keeping up-to-date on technical and procedural job components.
• Level Working Knowledge: Applies technical operating and project standards based on achieving excellence in delivered products, technologies and services.
• Level Working Knowledge: Applies current procedures and technologies to help resolve technical issues in ones general area of technical competence.
• Level Working Knowledge: Helps others solve technical or procedural problems or issues.
• Technology Advising: Knowledge of effective advisory methods and ability to provide valued information and advice to clients regarding products, technologies, services and solutions for a specific technology domain.
• Level Working Knowledge: Assesses the current technology environment, expressed needs and initiatives of client organizations.
• Level Working Knowledge: Uses an effective consulting method to present technology solutions that resolve stated client business issues.
• Level Working Knowledge: Advises clients regarding a family of specific products, technologies or services in a technology domain.
• Level Working Knowledge: Demonstrates basic competence and sound business knowledge regarding specific products, technologies or services within a domain of technology expertise.
• Level Working Knowledge: Achieves consulting relationship rating of professional by delivering timely, meaningful advice meeting client needs in a narrow set of specific technologies.
• Hardware Infrastructure: Knowledge of computer architecture and systems programming; ability to design, build and integrate IT hardware into multi-platforms for the organization.
• Level Working Knowledge: Assists in integrating IT hardware with the organizations existing systems.
• Level Working Knowledge: Participates in the implementation of IT hardware within the organization.
• Level Working Knowledge: Tracks operational problems related to IT hardware and reports them directly to the supervisor.
• Level Working Knowledge: Assists in designing the main features of IT hardware according to business needs.
• Level Working Knowledge: Compares IT hardware across ones own organization and its competitors.
• Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.
• Level Working Knowledge: Follows policies, practices and standards for determining functional and informational requirements.
• Level Working Knowledge: Confirms deliverables associated with requirements analysis.
• Level Working Knowledge: Communications with customers and users to elicit and gather client requirements.
• Level Working Knowledge: Participates in the preparation of detailed documentation and requirements.
• Level Working Knowledge: Utilizes specific organizational methods, tools and techniques for requirements analysis.
• System Testing: Knowledge of system and software testing; ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle.
• Level Working Knowledge: Supports the project leader in developing and executing system test plans.
• Level Working Knowledge: Evaluates system documentation and user manuals for usability, accuracy and completeness.
• Level Working Knowledge: Executes test cases, analyzes test results and reports on findings regularly.
• Level Working Knowledge: Tests system components for compliance with functional requirements.
• Level Working Knowledge: Participates in the testing of a systems ability to recover from hardware or software failures.
• Systems Software Infrastructure: Knowledge of computer architecture and system software interaction; ability to design and build a fundamental architecture of operating systems, database management systems, communications protocols, compilers and other development tools.
• Level Working Knowledge: Reports software connectivity and integration issues.
• Level Working Knowledge: Demonstrates planned software changes on the local environment.
• Level Working Knowledge: Administers software migration and contingency plans related to own function.
• Level Working Knowledge: Analyzes the local software architecture components and products.
• Level Working Knowledge: Tests key features for the entire software infrastructure environment.