IT Analyst

ZEISS Group; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

ZEISS in India, headquartered in Bengaluru, operates the Monetization Platforms team and seeks a Support DevOps Engineer (Global Role) to manage licensing platforms. The role emphasizes billing and subscription services, incident handling, and cross-functional collaboration across IT and business teams.

You will engage in monitoring, log analysis, and documenting processes while coordinating with SAP and licensing providers in a global context. Location: Bangalore.

Qualifications

• University degree in IT, Business Informatics, or comparable field or equivalent practical experience.
• Experience in IT service, application support, or operations in an enterprise context.
• Exposure to licensing processes in software or IT services.
• Basic SAP environment experience from an application or support perspective.
• Strong service orientation and ownership for tickets and tasks.

Responsibilities

• Handle incidents, problems, and standard service requests related to central licensing solutions.
• Monitor health and performance of licensing services and respond to alerts.
• Reproduce issues in dedicated environments and provide structured input to development teams.
• Create and maintain end-user documentation and knowledge base articles.
• Deliver trainings and onboarding sessions for key users and stakeholders.
• Communicate clearly with cross-functional teams including business users and developers.

Skills

Licensing processes

Log analysis

Incident handling

SAP basics

English communication

Customer focus

Ticketing systems

Education

Bachelor's degree in IT/Computer Science

Tools

Confluence

MS SharePoint

Remote support tools

Job description

ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.

Further information at ZEISS India.

Company Name:

Carl Zeiss India Bangalore ZEISS India

Position Title:

Support DevOps Engineer (Global Role)

Department:

CIT

Location

Bangalore (ZIGCC)

Employment

type

Full Time

About the Team

The Monetization Platforms department is one of the strategic units within Corporate IT and is responsible for Design, development & management of Billing, Licensing and Subscription Solutions as three central services across the ZEISS Group worldwide.

Your Role

As a Support Devops Engineer (Global Role) with 2-7 years, you are responsible for the support and handling incidents for Licensing platform at Zeiss.

Your key responsibilities:

Must-Have Skills (Non-Negotiable):

• Solid understanding ofsoftware licensing processes and workflows(entitlements, activations, renewals, deactivations)
• Proven ability toanalyze technical logs, traces, and telemetryand toreproduce incidentsin test environments
• Strong experience working withticketing systems for handling incidents and service requests
• Basic hands-on experience withSAP(navigation, reading key business data, understanding process context)
• Excellent communication skillsin English, both written and spoken, including explaining technical topics to non-technical stakeholders
• Customer-oriented mindset with astructured and reliable working style
• Strong ability to prioritize and self-organizein a dynamic environment with parallel tickets, requests, and stakeholders

Core Technical Requirements:

• Experience inmonitoring and operatingproductive IT services (dashboards, alerts, basic KPIs)
• Ability tocollect, correlate, and interpret logsfrom different system components (backend services, clients, infrastructure)
• Familiarity withlicensing tools or providers(e.g. Thales, Flexera, Wibu) or comparable enterprise licensing solutions
• Experience usingremote support toolsand structured approaches to reproduce issues in test or staging environments
• Practical experience withdocumentation tools(e.g. Confluence, MS SharePoint, wiki systems) for end-user and internal documentation
• Basic understanding ofcloud-based applicationsand their operational aspects (availability, incidents, changes)

Broader Responsibilities the Candidate Will Own:

• Handlingincidents, problems, and standard service requestsrelated to the central licensing solutions
• Monitoringthe health and performance of licensing services, reacting to alerts, and initiating appropriate actions
• Reproducing issuesin dedicated environments and providing clear, structured input to development teams
• Creating and maintainingend-user documentation, how-to guides, and knowledge base articles
• Preparing and deliveringtrainings and onboarding sessionsfor key users and support stakeholders
• Creatingwell-documented bug reportsand change requests for developers, including logs, steps to reproduce, impact, and context
• Acting as abridge between end users, business stakeholders, and development/operations teams

Basic Requirements:

• University degree inIT, Business Informatics, or a comparable field, or equivalent practical experience
• Professional experience inIT service, application support, or operations, ideally in an enterprise context
• Practical exposure tolicensing-related processesin software or IT services
• Basic experience working withSAPenvironments from an application or support perspective
• High level ofservice orientation, reliability, and ownership for assigned tickets and tasks

Solid understanding of:

• End-to-end licensing processesand their impact on customers and internal business processes
• Reading and interpretingapplication and system logsto identify patterns, root causes, and next steps
• How totranslate user-reported issuesinto actionable, structured information for development teams
• Collaboration with cross-functional teams(Business Analysts, Developers, Architects, Business users, Product Owner)
• The importance ofclear documentation, communication, and knowledge sharingto ensure stable operations and user satisfaction

About Zeiss:

Join us at ZEISS, the global leader in optics and optoelectronics with market-leading positions in its four main segments: Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology, and Consumer Markets (which includes Vision Care, Sports & Cine Optics, and Photography) since 1846. The company is known for shaping technological progress and offers a wide range of solutions for various fields, including life sciences, healthcare, eye care, and industrial quality.

Headquartered in Oberkochen, Germany, we’re a global powerhouse with over 50,000 dedicated employees spanning more than 50 countries. Our relentless pursuit of innovation has earned us a reputation as a leading technology enterprise.

What You Can Expect

• A strategically relevant role within ZEISS’ central monetization platform landscape
• Significant room for shaping and evolving modern developer ecosystems
• Collaboration in an interdisciplinary and international environment
• Long‑term perspective at a globally leading technology company

Location: Bangalore

Must-Have Skills (Non-Negotiable):

• Solid understanding ofsoftware licensing processes and workflows(entitlements, activations, renewals, deactivations)
• Proven ability toanalyze technical logs, traces, and telemetryand toreproduce incidentsin test environments
• Strong experience working withticketing systems for handling incidents and service requests
• Basic hands-on experience withSAP(navigation, reading key business data, understanding process context)
• Excellent communication skillsin English, both written and spoken, including explaining technical topics to non-technical stakeholders
• Customer-oriented mindset with astructured and reliable working style
• Strong ability to prioritize and self-organizein a dynamic environment with parallel tickets, requests, and stakeholders

Your ZEISS Recruiting Team:

Saptarshi Chowdhury