ISSRRN000377- Application Tech Support Practitioner

Accenture; Bengaluru; On-site; INR 400,000 - 700,000; Full time

Job summary

Accenture Bengaluru is seeking a Service Desk Management professional to monitor production systems, drive incident resolution and maintain service continuity in alignment with SLAs. The role emphasizes proactive problem management, disaster recovery, and ongoing collaboration across teams to implement best practices.

The ideal candidate has beginner to intermediate proficiency in service desk practices, with at least 1 year of related experience and a Bachelor’s degree in a relevant field.

Qualifications

• Beginner proficiency in Service Desk Management.
• A minimum of 1 year of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Monitor and ensure the availability of production systems in alignment with defined SLAs.
• Drive the resolution of incidents and outages, ensuring effective communication throughout the process.
• Facilitate the restoration of services to the production environment, maintaining efficiency and effectiveness.
• Establish and uphold disaster recovery procedures while ensuring data retention practices are followed.
• Collaborate with colleagues to identify areas for improvement and implement best practices.

Skills

Service Desk Management

Incident Management

Problem Management

Communication Skills

Customer Service

Technical Troubleshooting

Education

Bachelor's Degree in relevant field

Job description

THE WORK: Join us in creating a vibrant environment where your contributions will shine! You will have the opportunity to perform independently and become a Subject Matter Expert while actively participating in discussions and contributing to solutions for work-related challenges. Your passion for Service Desk Management will be at the forefront as you engage with various aspects of our operations. We are excited to see how your unique perspective can enhance our collaborative efforts! Monitor and ensure the availability of production systems in alignment with defined Service Level Agreements. Drive the resolution of incidents and outages, ensuring effective communication throughout the process. Facilitate the restoration of services to the production environment, maintaining a focus on efficiency and effectiveness. Establish and uphold disaster recovery procedures while ensuring data retention practices are followed. Collaborate with colleagues to identify areas for improvement and implement best practices.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• A minimum of 1 year of experience in relevant related skills.
• Bachelors Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in Incident Management.
• Intermediate proficiency in Problem Management.
• Advanced proficiency in Communication Skills.
• Advanced proficiency in Customer Service.
• Expert proficiency in Technical Troubleshooting.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.