ISSRRN0001402 -Application Tech Support Practitioner

Accenture; Bengaluru; On-site; INR 300,000 - 520,000; Full time

Job summary

Accenture in Bengaluru seeks a Service Desk Analyst to join a collaborative team dedicated to keeping production systems up and running. You will engage in problem-solving discussions and contribute to a culture of innovation, while providing frontline support and incident resolution in a fast-paced environment.

The role emphasizes beginner proficiency in service desk practices, a bachelor’s degree, and willingness to develop core skills.

Qualifications

• Bachelor's degree in a relevant field.
• Beginner proficiency in Service Desk Management.
• Prior experience in related skills is advantageous.

Responsibilities

• Assist in ensuring production systems are available and operating effectively.
• Support the resolution of incidents and outages in a timely manner.
• Help facilitate the restoration of services to the production environment.
• Contribute to the establishment of disaster recovery procedures.
• Maintain data retention practices to ensure compliance and efficiency.

Skills

Service Desk Management

Customer Service

Problem Solving

Communication Skills

Data Analysis

Education

Bachelor's Degree in relevant field

Job description

THE WORK:

• Join us in creating a vibrant environment where you can build knowledge and support others.
• You will participate in problem-solving discussions, contributing to a culture of collaboration and innovation.
• Your enthusiasm for Service Desk Management will shine as you engage with various challenges and opportunities.
• We are excited to see how you can make a difference in our organization!
• Assist in ensuring production systems are available and operating effectively.
• Support the resolution of incidents and outages in a timely manner.
• Help facilitate the restoration of services to the production environment.
• Contribute to the establishment of disaster recovery procedures.
• Maintain data retention practices to ensure compliance and efficiency.

HERE’S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• Bachelor’s Degree in relevant field of studies.
• It is advantageous to have prior experience in relevant related skills.

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in Customer Service.
• Beginner proficiency in Technical Support.
• Advanced proficiency in Problem Solving.
• Intermediate proficiency in Communication Skills.
• Beginner proficiency in Data Analysis.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.