ISSRRN0001593- Infra Tech Support Practitioner

Accenture; Gurugram District; On-site; INR 350,000 - 480,000; Full time

Job summary

Accenture in Gurugram invites applications for a Service Desk Analyst role. You will actively participate in team discussions, act as a subject matter expert, and contribute to solving work-related challenges while ensuring services run smoothly.

The role emphasizes maintaining production availability, resolving incidents, and implementing disaster recovery measures, with a focus on clear communication and adherence to SLAs.

Qualifications

• Intermediate proficiency in Service Desk Management.
• A minimum of 1 year of experience in related skills.
• Bachelor's degree in a relevant field.

Responsibilities

• Ensure production systems are available and meet SLAs.
• Drive incident and outage resolution with clear communication.
• Restore service to production efficiently and effectively.
• Establish and maintain disaster recovery procedures.
• Maintain data retention aligned with policies.

Skills

Service Desk Management

Customer service skills

Problem solving

Education

Bachelor's degree

Job description

Job Description

THE WORK: Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in team discussions and contribute to providing solutions for work-related challenges. This role will engage your skills in Service Desk Management, offering a rewarding environment to grow and make a meaningful impact. We look forward to welcoming your enthusiasm and dedication.Ensure production systems are available and operating according to defined Service Level Agreements.Drive incident and outage resolution and maintain clear communication throughout the process.Facilitate the restoration of service to the production environment efficiently and effectively.Establish and maintain disaster recovery procedures to safeguard operational continuity.Maintain data retention practices in alignment with organizational policies and standards.

HERES WHAT YOU WILL NEED

• Intermediate proficiency in Service Desk Management.
• A minimum of 1 of experience in relevant related skills.
• Bachelors Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE

• Intermediate problem solving skills.
• Beginner communication skills.
• Intermediate analytical thinking skills.
• Beginner customer service skills.
• Intermediate organizational skills.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at

www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.