ISSRRN000992 - Infra Tech Support Practitioner

Accenture; Bengaluru; On-site; INR 250,000 - 390,000; Full time

Job summary

Accenture is seeking a Service Desk professional to contribute actively and independently, becoming a subject matter expert in a dynamic environment. You will participate in team discussions and help provide thoughtful solutions to work-related challenges as part of Service Desk Management.

The role focuses on ensuring systems availability, incident resolution, and disaster recovery, with opportunities to grow in a supportive setting.

Qualifications

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• A minimum of 1 year of experience in related skills.
• Bachelor’s degree in a relevant field.

Responsibilities

• Ensure production systems are available and operating according to defined SLA.
• Drive incident and outage resolution with clear and timely communication.
• Facilitate the restoration of service to the production environment efficiently.
• Establish and maintain disaster recovery procedures to safeguard operations.
• Maintain data retention practices in alignment with organizational standards.

Skills

Service Desk Management (beginner)

Service Desk Voice Support (beginner)

1 year experience in related skills

Education

Bachelor’s degree in relevant field

Job description

THE WORK: Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in team discussions and help provide thoughtful solutions to work-related challenges. This role embraces the essence of Service Desk Management, inviting you to grow and engage in a supportive and dynamic environment. We look forward to welcoming your enthusiasm and fresh perspective.

Tasks:

• Ensure production systems are available and operating according to defined Service Level Agreements.


• Drive incident and outage resolution with clear and timely communication.


• Facilitate the restoration of service to the production environment efficiently.


• Establish and maintain disaster recovery procedures to safeguard operations.


• Maintain data retention practices in alignment with organizational standards.

HERE’S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.


• Beginner proficiency in Service Desk Voice Support.


• A minimum of 1 of experience in relevant related skills.


• Bachelor’s Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate problem solving skills.


• Beginner customer service skills.


• Intermediate communication skills.


• Beginner analytical thinking skills.


• Beginner multitasking skills.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.