IS Organizational Effectiveness Mgr

Amgen Inc. (IR); Hyderabad; Hybrid; INR 2,500,000 - 4,500,000; Full time

Job summary

Amgen Inc. is seeking an IS Organizational Effectiveness Manager to lead SAFe adoption, coach agile teams, and drive organizational transformation across product and platform teams. The role focuses on improving delivery maturity, fostering collaboration, and developing metrics to measure progress.

The position requires deep SAFe knowledge, strong leadership, and the ability to manage change across cross-functional stakeholders in a dynamic IS environment.

Qualifications

• Doctorate, Master's, or Bachelor's degree plus 8–12 years of SAFe experience.

Responsibilities

• Lead SAFe adoption across the organization and drive agile transformation.
• Coach Scrum Masters, RTEs, Product Owners and teams to enhance agile practices.
• Collaborate with Product, Platform, Portfolio teams to improve processes and KPI tracking.
• Mentor teams and provide training on SAFe principles and practices.

Skills

SAFe knowledge

Agile coaching

Jira/Confluence/Jira Align

Stakeholder communication

Education

Doctorate/Master's/Bachelor's degree

8-12 years SAFe experience

Tools

Jira

Confluence

Jira Align

Job description

IS Organizational Effectiveness Manager

Career Category Information Systems Job Description Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission-to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

What you will do

Let’s do this. Let’s change the world. In this vital role you will work with product and platform teams across the organization to facilitate and improve processes, coach on Scaled Agile Framework (SAFe) to improve delivery of value. The IS Organizational Effectiveness Mgr interacts with the organization’s Product Teams, Platform Teams, Portfolio Management and Communities of Practice to continuously improve standards, processes, and automation enablers that accelerate staff and team SAFe maturity and overall business agility. Lead the implementation and adoption of the Scaled Agile Framework (SAFe) across the organization. Assess current states of Agile maturity, identify areas for improvement, and guide the organization in aligning with SAFe principles and practices. Act as a change agent, promoting the benefits of SAFe and driving organizational transformation. Collaborate with teams, leaders, and key customers to create a shared understanding of SAFe and its value and help overcome resistance to change. Work closely with cross-functional teams to ensure alignment and effective communication. Facilitate collaboration between business and technical teams to achieve common goals. Communicate progress, challenges, and successes to customers at all levels. Collaborate with key customers to establish and track KPIs related to SAFe implementation. Support the Scaled Agile transformation efforts within the organization, including the adoption of SAFe principles, practices, and approach. Assess the current state of Agile maturity and develop a roadmap for improvement. Provide guidance and support to teams and leaders in transitioning to Agile methodologies. Mentor Agile teams to improve their performance, collaboration, and delivery capabilities. Provide coaching to Scrum Masters, RTEs, Product Owners, and team members to enhance their Agile skills. Provide training and workshops on SAFe principles and practices to teams and key partners. Develop a culture of continuous improvement and learning within the organization. Conduct regular assessments of current processes and identify areas for improvement. Implement best practices and tools to streamline workflows and enhance productivity. Monitor and measure the effectiveness of process changes and make necessary adjustments. Act as a change agent, promoting the benefits of SAFe and driving organizational transformation. They collaborate with teams, leaders, and customers to create a shared understanding of SAFe and its value and help overcome resistance to change. Leverage agile tools such as Jira / Jira Align, Smartsheet’s and Confluence.

What we expect of you

This role requires deep understanding of Agile principles and frameworks like SAFe, Scrum practices, along with excellent leadership and communication skills.

Basic Qualifications

• Doctorate degree / Master's degree / Bachelor's degree and 8-12 years of experience in SAFe implementations and delivery
• Strong knowledge of SAFe methodologies and practices
• Prior experience with Agile project management tools, such as Jira Software, Confluence, and Jira Align
• Hands-on experience in guiding teams and Agile Release Trains through SAFe events and ensuring adherence to SAFe practices and behaviors
• Excellent problem-solving skills and a passion for solving complex challenges
• Collaborative spirit and effective communication skills to work seamlessly in a cross-functional team

Preferred Qualifications

• Experiences with agile transformations in larger enterprises and legacy systems
• Jira Align experience
• Workshop facilitation and training development experience
• Demonstrated success leading cross-functional org changes (org design, ways of working, change/adoption) in a technology or IS context.
• Practical experience with Agile/Lean and/or ITIL in enterprise environments; familiarity with product operating models.
• Strong change management skills (e.g., Prosci/ADKAR) and proven communications planning and execution.
• Data-driven mindset with ability to build metrics, KPIs, and dashboards (e.g., Excel/Power BI/Tableau) and convert insights into actions.
• Excellent facilitation, executive presence, and relationship-building across technical and business teams.

Soft Skills

• Excellent people and project management skills
• Ability to work collaboratively with cross-functional teams
• Ability to handle multiple priorities successfully
• High degree of initiative and self-motivation
• Team-oriented, with a focus on achieving team goals

Working Hours

This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements.

What you can expect of us

From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology. Amgen focuses on areas of high unmet medical need and leverages its biologics manufacturing expertise to strive for solutions that improve health outcomes and dramatically improve people’s lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world’s leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.

For more information, visit www.amgen.com and follow us on www.twitter.com/amgen