Investigation Associate, Relay Product Excellence

Alternance Amazon; Karnataka; On-site; INR 420,000 - 640,000; Full time

Job summary

Amazon Inc. in India (Karnataka) seeks an Investigation Associate to join our risk and identity verification teams.

You will review cases, verify identities across multiple processes, and act per SOP to minimize fraud while maintaining speed and accuracy. The role requires 6 months to 1 year of experience, fluency in English, MS Office proficiency, and flexibility to work weekends, nights, and holidays in a 24x7 rotating shift.

Qualifications

• Bachelor’s degree or above
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Work flexible schedules including weekends, nights, and holidays

Responsibilities

• Conduct investigations as per SOP
• Take appropriate action to identify and help - minimize the risk posed by fraud or abuse patterns and trends
• Consistently achieve daily/weekly/monthly targets and quality standards for investigations
• Knowledge to systematically
• Experience to follow through on the resolutions to ensure they are delivered
• Participate in ad-hoc projects and assignments as necessary

Education

Bachelor’s degree or above

Job description

At Amazon, we move fast — and keeping our transportation network safe and compliant requires sharp, detail-oriented investigators who thrive on data. As an Investigation Associate, you’ll sit at the intersection of risk management and identity verification, working through cases methodically using standard operating procedures while maintaining the speed and accuracy our operations demand.
Your day-to-day will involve reviewing and verifying identities across multiple processes, spotting inconsistencies, and resolving issues as per SOP. You’ll balance thoroughness with efficiency — every case matters, and so does every minute. This role suits someone who finds satisfaction in pattern recognition, clear processes, and measurable outcomes.
We’re looking for candidates with a background in transportation or risk management who can bring analytical rigour to high-volume investigative work. You should be comfortable working in a 24×7 rotating shift environment with flexible weekly offs — our network never sleeps, and neither does our commitment to safety.
If you’re energized by problem-solving at scale and want to play a direct role in protecting the integrity of Amazon’s transportation operations, this is your opportunity.

Key job responsibilities

1. Conduct investigations as per SOP
2. Take appropriate action to identify and help - minimize the risk posed by fraud or abuse patterns and trends
3. Consistently achieve daily/weekly/monthly targets and quality standards for investigations
4. Knowledge to systematically
5. Experience to follow through on the resolutions to ensure they are delivered
6. Participate in ad-hoc projects and assignments as necessary

Qualifications

• Bachelor’s degree or above
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Work flexible schedules including weekends, nights, and holidays

Experience

• 6 months to 1 year of experience

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