Investigation Specialist

Amazon Inc.; Hyderabad; On-site; INR 450,000 - 650,000; Full time

Job summary

Amazon Hyderabad SEPO Investigator role focused on investigating and eliminating online ecommerce risk. You will authenticate customers and complex transactions, communicate with managers and risk teams, and work with a fast-paced, customer-driven team.

The position requires strong judgment, independent work, and occasional contact with customers by phone. Flexibility in scheduling, including nights and weekends, is expected.

Qualifications

• 1+ years of customer service experience.
• Speak, write, and read fluently in English.
• Experience with payments or e-commerce.

Responsibilities

• Investigate ecommerce risk and authenticate customers and transactions.
• Engage in written and verbal communication with department management, risk analysts, risk engineers, and partners.

Skills

Customer service

English fluency

Microsoft Office

Flexible schedule

Payments/e-commerce experience

Tools

Microsoft Office

Job description

Job ID: 10573026 | ADCI HYD 20 SEZ - H94

About the team

The mission of Shopping Experience Protection Operations is to build trust with all its Customers & Partners - Buyers, Brands, Vendors, Sellers, and Employees - in reality and perception. Scaling through technology, analytics & science and inverting the curve on headcount & cost growth. Being a center of excellence that develops technology, science, and processes to achieve our goals in a fashion that is scalable, decoupled and easily leveraged across Amazon and externally.

SEPO operations investigator will be responsible for a wide range of duties related to the investigation and Elimination of online ecommerce risk. They will have experience in the ecommerce payments space, previous trust and safety experience and experience succeeding in a customer-driven workplace. Investigators will be analytical and capable of succeeding in a fast-paced team environment.

These Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.

SEPO Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.

Basic Qualifications

• 1+ years of customer service experience
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience in payments or e-commerce

Preferred Qualifications

• Experience providing support and service to Customers

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.