International Student Support Officer

Acumen, Part of Sannam S4 Group; Mumbai; On-site; INR 450,000 - 650,000; Full time

Job summary

Acumen, part of the Sannam S4 Group, invites applications for the role of International Student Support Officer. You will be the key touchpoint for prospective students, guiding them through the admissions funnel from inquiry to counselling, with a strong focus on lead management and engagement.

Based in Mumbai or Bangalore, you will coordinate with regional teams to manage CRM pipelines, ensure timely document submissions, and drive enrolment growth while delivering high-quality applicant

Qualifications

• Bachelor’s degree in Education, Business, International Relations, Mass Communication or a related field.
• 1–2 years of experience in telecalling, telesales, or student engagement; strong freshers will be considered.
• Familiarity with CRM tools and MS Excel for reporting and data tracking.

Responsibilities

• Conduct structured phone consultations with prospective students to understand their background, goals, course level and timeline.
• Provide up-to-date information on language schools, programmes, scholarships and eligibility criteria.
• Handle student/parent queries related to admissions processes, visa types and Acumen policies with clarity.
• Build rapport with students/parents and ensure follow-ups (call → WhatsApp → email) to keep prospects engaged.
• Apply persuasion and negotiation skills to move leads through the funnel from enquiry to counselling appointment.
• Track and follow up on document submissions (transcripts, SOPs, LORs, passports) to support processing.
• Willingness to travel occasionally and represent the university at events and recruitment activities.

Skills

Excellent communication

Target-driven

Persuasion

Leadership

Process-oriented

Attention to detail

Multitasking

Stakeholder management

Education

Bachelor’s degree in Education, Business, International Relations, Mass Communication or related field

Tools

LeadSquared

Salesforce

HubSpot

Job description

Role/Title: International Student Support Officer

About Us

Acumen, established in 2008 under the Sannam S4 Group umbrella, is a premier internationalisation partner for educational institutions worldwide. Originating in India, we have expanded our services across Asia, North America, and beyond, providing comprehensive support to universities and organisations embarking on their global journeys.

Our Mission and Approach

Driven by research and rich data insights, Acumen offers innovative solutions tailored to the unique needs of each partner. Our end-to-end services empower educational institutions to establish and enhance their international presence, ensuring they receive trusted guidance and expertise at every step.

Global Reach and Services

With a strong presence in India, South and Southeast Asia, and North America, Acumen delivers excellence in education consulting, advisory, and implementation. Our services include in-country representation, high school engagement, agent management, enrollment services, and strategic consulting, all designed to help institutions thrive in today's competitive international education landscape.

Our Team and Values

Our diverse team of over 300 professionals, embodies our core values: Collaboration, Agility, Impact, Empowerment, and Integrity. This commitment to diversity and inclusion fosters a dynamic and supportive environment, enabling us to deliver impactful solutions to our partners.

Why Choose Acumen

Our unique understanding of the education sector, combined with a people-first approach and student-focused insights, has made us an invaluable partner for educational institutions globally. We prioritise your needs, offering practitioner-led expertise and end-to-end support without taking commissions or selling services directly to students, ensuring our focus remains solely on enhancing your institution's success.

Partner with Acumen to navigate the complexities of international education and achieve sustainable growth in the global arena.

The Opportunity

Acumen is seeking a highly motivated and target-driven professional to serve as an International Student Support Officer representing a leading UK university. In this role, you will act as a critical touchpoint for prospective students, taking ownership of the lead conversion process and guiding applicants smoothly through the admissions funnel.

This position is heavily focused on lead management and student engagement. The ideal candidate will bring excellent conversational and persuasion skills, with the ability to conduct structured phone consultations, build rapport, and tailor discussions to various stakeholders. Operating from our Mumbai or Bangalore office, you will work closely with our regional teams to manage CRM pipelines, track document submissions, and ensure a seamless, high-quality applicant experience that actively drives enrolment growth.

Role Summary:

Key Responsibilities

Student Engagement & Conversion

• Conduct structured phone consultations with prospective students to understand their academic background, study goals, preferred course level and timeline.
• Provide accurate and up-to-date information, language school pathways, programme offerings, scholarship options and eligibility criteria.
• Handle student/parent queries related to admissions processes, application requirements, visa types, and Acumen's policies with clarity and confidence.
• Build strong rapport with students/parents through empathetic, personalised conversations and ensure consistent follow-ups (call → WhatsApp → email) to keep prospects engaged and moving down the funnel.
• Apply persuasion and negotiation skills to convert leads at different stages - from cold enquiry through to confirmed counselling appointment.
• Track and follow up on document submissions (transcripts, SOPs, LORs, passports, etc.) to support smooth downstream application processing.
• Willingness to travel occasionally and represent the university at in-person events, fairs, and recruitment activities as required.

Lead Management, CRM & Reporting

• Manage and track all student leads through the CRM system, ensuring accurate, complete, and timely updates after every interaction. Monitor lead pipelines and follow-ups to improve conversion rates.
• Monitor lead pipelines and follow-up queues to maximise contact rates and improve overall conversion.
• Utilise tools including CRM platforms (e.g. LeadSquared/Salesforce), contact centre systems, WhatsApp Business, and student record systems effectively.
• Share daily call logs and weekly performance summaries with the team lead.
• Prepare and share insights on market intelligence, competitor activity, and emerging trends based on student interactions and conversion activities.

Qualifications and Experience:

• Bachelor’s degree in Education, Business, International Relations, Mass Communication or a related field.
• 1-2 years of experience in the similar telecalling, telesales, or student engagement role; strong freshers with excellent communication skills will be considered.
• Prior experience in EdTech, overseas education counselling,
• Familiarity with CRM tools (LeadSquared, Salesforce, HubSpot, or similar) and contact centre systems.
• Proficiency in MS Excel for reporting and data tracking

Skills and Competencies:

• Excellent communication skills - Written and spoken English
• Target-driven mindset with a focus on achieving conversion goals
• The ability to influence and persuade
• Excellent leadership, communication, and stakeholder management skills
• Process-oriented - follows SOPs and improves them
• Ability to influence students across funnel stages Strong problem-solving skills and ability to work collaboratively
• Ability to manage multiple leads and tasks simultaneously
• Strong attention to detail with the ability to maintain accurate records and follow processes consistently.

If you are eager to Lead and drive the university’s strategic partnerships, student recruitment, and regional engagement across India while managing operations and stakeholder relationships then this opportunity is for you.