Internal Tech Support Specialist I

SBS; Dadri; Hybrid; INR 400,000 - 800,000; Full time

Job summary

74Software in Noida, India, seeks a Business Applications Support Specialist to provide first-line support for Workday and other business apps. The role involves ticket triage, user assistance, escalation, and knowledge management in a rotating shift model.

Ideal candidates have 0–5 years of experience in enterprise IT support. Training will be provided, with a focus on Workday HCM, Finance, Procurement, and related systems in a global support setup.

Qualifications

• 2–5 years of experience in IT support, application support, service desk, or related roles.
• Strong customer service and problem-solving skills.
• Ability to manage multiple priorities and work in a structured support environment.
• Excellent communication and teamwork skills.
• Willingness to participate in a rotating shift model.

Responsibilities

• Receive, analyse, prioritise, and route support tickets.
• Provide first-line troubleshooting and resolution for user issues.
• Escalate incidents to experts or vendors when required.
• Support users on Workday and other business applications.
• Maintain accurate ticket documentation and knowledge articles.
• Contribute to process improvements and knowledge management.
• Participate in testing, release validation, and hypercare during deployments.
• Collaborate with IS, business stakeholders, and external partners for timely resolution.

Skills

Customer service

Problem-solving

Communication

Teamwork

Shift work

Tools

ServiceNow

Jira

Microsoft 365

Job description

Position Overview

This is more than a job. It’s a chance to build, grow, and make a real impact! Join our team as our new Business Applications Support Specialist!

74SOFTWARE IS is seeking a motivated Business Applications Support Specialist to join its global support organisation. This role is ideal for candidates with 0-5 years of experience who are interested in enterprise applications, IT support, and business processes.The successful candidate will provide first-line support for Workday and other business applications, focusing on ticket triage, issue resolution, user assistance, and escalation management. Previous Workday experience is beneficial but not required, as training will be provided. The role operates within a structured support model covering Workday HCM, Finance, Procurement, PSA, Adaptive Planning, and related systems.

Location: Noida, India

Hybrid

Responsibilities

• Receive, analyse, prioritise, and route support tickets through the corporate support platform.
• Provide first-line troubleshooting and resolution for user issues and service requests.
• Escalate incidents to functional experts or vendors when required.
• Support users on Workday and other business applications.
• Maintain accurate ticket documentation and knowledge articles.
• Contribute to process improvements, self-service content, and knowledge management.
• Participate in testing, release validation, and hypercare activities during system deployments.
• Work closely with IS, business stakeholders, and external partners to ensure timely issue resolution.

Working Hours As part of the global support organisation, you will participate in a rotating shift schedule supporting 24/5 operations. This includes:

• Working within a shift rotation to provide coverage across multiple time zones.
• Performing structured shift handovers to ensure service continuity.
• Supporting priority incidents and critical business processes during assigned shifts.
• Participating in hypercare and major go-live support periods when required.

Qualifications

• 2-5 years of experience in IT support, application support, service desk, or related roles.
• Strong customer service and problem-solving skills.
• Ability to manage multiple priorities and work in a structured support environment.
• Excellent communication and teamwork skills.
• Willingness to participate in a rotating shift model.

Preferred Qualifications

• Experience with Workday, ERP, HRIS, Finance, or SaaS applications.
• Familiarity with ticketing platforms such as ServiceNow or Jira.
• Knowledge of Microsoft 365 applications.

Company Overview

74Software, affiliated with Axway and SBS,together, we deliver secure, mission-critical software that powers a data-driven world.Independently operated leaders with decades of proven expertise.From secure integration and API solutions to cloud-based banking platforms, we help global organizations and financial institutions thrive.

For more than 25 years, Axway has helped major brands and government agencies worldwide with trusted solutions in Managed File Transfer (MFT), B2B integration, APIs, and Financial Accounting Hub products. SBS empowers banks and financial institutions to reimagine the future with a composable, cloud-based architecture supporting deposits, lending, compliance, payments, consumer finance, and asset finance operations across the globe.

Why 74Software?

We celebrate diverse perspectives and experiences, knowing our people are our greatest strength. Join us and be part of a team where you can thrive, grow, and make an impact.

We offer benefits that support your health, growth, and lifestyle,so you can thrive at work and beyond, including health coverage, retirement plans, paid time off, flexible work, career development, competitive pay, and global cultureperks.

Equal Opportunity Employer

We are committed toprovidingequal opportunities and ensuring a fair and inclusive recruitment process.We do not discriminate on the basis of age, disability, gender, sexual orientation, race, religion, or any other protected characteristic.