Internal Accounting Operations Coordinator - Mumbai

Pmgs India; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Plante Moran’s IA Central team within Internal Accounting in Mumbai, India, maintains data integrity for practice management processes and Workday PSA systems. The role monitors data changes, troubleshoots issues, and supports data quality initiatives with a strong focus on operational excellence.

Ideal candidates combine solid workflow execution with analytical problem‑solving and a willingness to learn how our systems support the firm’s core functions.

Qualifications

• Bachelor's degree required.
• 3–4 years of experience in a high‑volume, fast‑paced environment with data entry.
• Proficiency in MS Office, especially Excel.
• Excellent communication skills and ability to work independently.
• Strong analytical and problem‑solving abilities.

Responsibilities

• Process workflow changes in Workday through data entry and Workday processes.
• Support data quality and cleanup initiatives in the practice management system.
• Assist with client account reconciliations.
• Resolve issues from invoice creation and billing situations.
• Communicate effectively with team members and stakeholders at all levels.
• Serve as first point of contact for Internal Accounting requests by triaging, prioritizing, and managing help desk tickets.
• Troubleshoot Workday issues and collaborate with senior Financial Systems staff on complex matters.
• Participate in projects, process improvements, and testing as needed.
• Investigate and resolve Workday integration failures.
• Research new Workday functionality related to updates and releases.

Skills

MS Office

Excel

Communication

Independent work

Analytical thinking

Problem solving

Education

Bachelor's degree

Business / Accounting background

Tools

Workday

Job description

Job Summary

The IA Central team within Internal Accounting at Plante Moran serves as a key operational and technical support function responsible for maintaining the integrity of the firm's practice management data and business processes. This role will monitor, process, and support data changes and Workday business processes, while also developing expertise in Workday Professional Services Automation (PSA) and related systems.

In addition to executing day-to-day workflow activities, this position will play an important role in troubleshooting system issues, investigating integration failures, and supporting data quality initiatives. The ideal candidate will combine strong operational execution with technical curiosity, analytical problem-solving skills, and a desire to learn how our systems support the firm's core business functions.

Responsibilities

• Process workflow changes in Workday through direct data entry and established Workday business processes.
• Support data quality and cleanup initiatives within the firm's practice management system.
• Assist with client account reconciliations
• Resolve any issues that may arise from invoice creation and billing situations
• Communicate effectively with team members and stakeholders across all levels of the organization.
• Serve as the first point of contact for Internal Accounting support requests by triaging, prioritizing, and managing help desk tickets.
• Troubleshoot and resolve routine Workday related issues while partnering with senior Financial Systems team members on more complex matters.
• Participate in Internal Accounting projects, process improvement initiatives, and testing activities as necessary
• Investigate and resolve Workday integration failures
• Research new Workday functionality related to updates and releases

Requirements and Skills

• Proficiency in MS Office (especially Excel)
• Excellent communication ability
• Ability to work independently and meet tight deadlines
• Strong analytical and problem solving skills
• Bachelor's degree required
• Broad training in fields such as business administration, accountancy, or similar vocations is a plus. Requires three (3) to four (4) years of experience working in a high-volume, fast-paced environment with data entry