Intern US Healthcare Customer Support Intern – Voice Process

Harmony United Psychiatric Care; Hyderabad; On-site; INR 56,000 - 78,000; Full time

Benefits offered by this job

Four‑day work week

Free meals

Cab‑drop facility

Certificate of internship

PPO / potential full-time opportunity

Job summary

Harmony United Medsolutions Pvt. Ltd. (HUMS) in Hyderabad invites motivated interns to join the Office Management Department and support patient coordination, provider communication, and administrative workflows for US healthcare services.

During a 3-month internship, you will gain hands-on experience with EMR systems, learn HIPAA compliant practices, and potentially earn a PPO or full-time opportunity based on performance.

Qualifications

• Bachelor's degree or Master's degree completed.
• Good verbal and written communication skills.
• Basic knowledge of MS Office (Excel, Word, PowerPoint).
• Strong organizational skills and attention to detail.
• Willingness to learn US healthcare workflows and software.

Responsibilities

• Assist with patient-related administrative workflows and calls.
• Support patient and provider coordination and queries.
• Handle new patient paperwork, medical records requests, referrals, and fax processing.
• Update patient information in EMR and other platforms.
• Route patient concerns to appropriate teams.
• Maintain trackers and prepare productivity reports.
• Ensure confidentiality and HIPAA compliance.

Skills

Communication

Organizational skills

Interpersonal skills

Problem-solving

Attention to detail

Education

Bachelor's degree

Master's degree

Tools

MS Office

Job description

Job Title: Intern US Healthcare Customer Support Intern – Voice Process
Location: Hyderabad, Telangana
Company: Harmony United Medsolutions Pvt. Ltd. (HUMS)

About Us
Harmony United Medsolutions Pvt. Ltd. (HUMS) is a dynamic organization dedicated to supporting healthcare operations through professional administrative and healthcare support services. With over 10 years of expertise, HUMS provides comprehensive medical billing, accounts receivable management, and healthcare support services to Harmony United Psychiatric Care (HUPC), a leading US-based behavioral healthcare organization.
At HUMS, we are committed to innovation, continuous learning, and developing future professionals. Our internship program provides students with practical industry exposure, hands‑on experience, and opportunities for career growth.

Position Overview

We are looking for enthusiastic, motivated, and detail-oriented interns to join our Office Management Department (OMD). The selected candidates will support patient coordination, provider communication, administrative workflows, documentation, and day‑to‑day operational activities related to US healthcare services.
This internship offers an opportunity to gain hands‑on experience in US healthcare operations while developing professional communication, coordination, and organizational skills under the guidance of experienced professionals.

• Assist with patient-related administrative workflows, inbound/outbound calls, and email communication.
• Support patient and provider coordination, appointment-related queries, and follow‑up activities.
• Assist with new patient paperwork, medical records requests, referrals, fax processing, and prior authorization coordination.
• Record and update patient information accurately in the Electronic Medical Record (EMR) system and other approved platforms.
• Route patient concerns, pharmacy-related queries, and requests to the appropriate teams.
• Support FMLA, disability documentation, and other administrative requests, as assigned.
• Maintain operational trackers, update records, and prepare productivity reports.
• Coordinate with internal teams to follow up on pending tasks and ensure timely completion of assigned activities.
• Communicate professionally with patients, providers, and internal teams while maintaining patient confidentiality and complying with HIPAA requirements.
• Complete assigned tasks accurately within established timelines and follow company policies and procedures.

Eligibility Criteria

• Bachelor's degree completed or Master's degree completed (MBA, MCA, MHRM, MSW, M.Com, M.Tech, or equivalent qualifications).
• Good verbal and written communication skills.
• Basic knowledge of MS Office, including Excel, Word, and PowerPoint.
• Strong organizational skills and attention to detail.
• Good interpersonal, analytical, and problem‑solving abilities.
• Willingness to learn US healthcare workflows, administrative processes, and relevant software systems.
• Ability to work collaboratively and manage assigned responsibilities efficiently.
• Positive attitude, adaptability, and eagerness to learn.

Note: Prior healthcare experience is not mandatory. Candidates interested in healthcare administration, patient coordination, and operational support are encouraged to apply.

Internship Details

• Duration: 3 months
• Bachelor's Degree Stipend: ₹5,000 per month
• Master's Degree Stipend: ₹7,000 per month

Benefits

• Four‑day work week (Monday to Thursday) with a three‑day weekend.
• Free food facility during working days.
• Cab‑drop facility, as per company policy.
• Practical exposure to US healthcare operations and administrative workflows.
• Learning and development opportunities with experienced professionals.
• Internship Completion Certificate upon successful completion of the internship.
• Opportunity for a Pre‑Placement Offer (PPO) or full-time employment, based on successful internship completion, individual performance, business requirements, and availability of suitable vacancies. Full‑time employment is not guaranteed.

Diversity, Equality & Inclusion
At HUMS, diversity, equality, and inclusion are fundamental to our success. We are committed to creating an inclusive workplace where every individual is valued and respected. We provide equal employment opportunities regardless of gender, race, ethnicity, religion, disability, age, sexual orientation, or any other protected characteristic, in accordance with applicable laws.