Intern - Ocean Dispute Resolution

A.P. Moller - Maersk; Chennai; On-site; INR 167,000 - 246,000; Full time

Job summary

Maersk’s Ocean Disputes internship offers hands‑on exposure to managing customer disputes and improving operations within global shipping. You will work with experienced professionals to support dispute resolution, record keeping, and performance reporting while learning Lean and continuous improvement concepts.

You’ll gain mentorship, cross‑functional collaboration experience, and practical insight into how dispute management impacts customer satisfaction and service quality at Maersk.

Qualifications

• Pursuing a Bachelor’s or Master’s degree in a related field.
• Strong analytical and problem‑solving abilities.
• Excellent communication and stakeholder management.
• Attention to detail and ability to work with data and process documentation.
• Proficiency in Excel, PowerPoint, and other Office applications.

Responsibilities

• Support the Ocean Disputes team in reviewing, tracking, and resolving customer disputes per global processes and SOPs.
• Assist in maintaining dispute records, documentation, and case updates across internal systems.
• Analyze dispute trends and identify opportunities for process improvements and waste reduction.
• Support achieving service delivery targets through timely and accurate task execution.
• Collaborate with stakeholders across functions to understand root causes and preventive actions.
• Participate in operational excellence initiatives and contribute ideas to improve team efficiency.
• Assist in preparing reports, dashboards, and insights related to disputes and performance.
• Gain exposure to Lean principles, continuous improvement, and business continuity processes.
• Support knowledge-sharing activities, process documentation, and best practice initiatives.

Skills

Analytical thinking

Problem solving

Communication

Stakeholder management

Attention to detail

Data handling

Education

Bachelor’s or Master’s degree in Business Administration, Commerce, Supply Chain Management, Logistics, Operations, Finance

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Ocean Disputes Intern

Duration : 12 Months Internship

About the Opportunity

Join Maersk’s Ocean Disputes team and gain hands‑on experience in managing customer disputes, process excellence, and operational problem‑solving within the global shipping and logistics industry.

As an intern, you will work alongside experienced professionals to understand how dispute resolution contributes to customer satisfaction, operational efficiency, and business performance.

What You’ll Do

• Support the Ocean Disputes team in reviewing, tracking, and resolving customer disputes in line with global processes and standard operating procedures.
• Assist in maintaining dispute records, documentation, and case updates across internal systems.
• Analyze dispute trends and identify opportunities for process improvements and waste reduction.
• Support the team in achieving service delivery targets through timely and accurate execution of assigned tasks.
• Collaborate with stakeholders across functions to understand dispute root causes and preventive actions.
• Participate in operational excellence initiatives and contribute ideas to improve team efficiency and customer experience.
• Assist in preparing reports, dashboards, and insights related to disputes and operational performance.
• Gain exposure to Lean principles, continuous improvement methodologies, and business continuity processes.
• Support knowledge‑sharing activities, process documentation, and best practice initiatives within the team.

What We’re Looking For

• Pursuing a Bachelor’s or Master’s degree in Business Administration, Commerce, Supply Chain Management, Logistics, Operations, Finance, or a related field.
• Strong analytical and problem‑solving skills.
• Good communication and stakeholder management abilities.
• Attention to detail and ability to work with data and process documentation.
• Proficiency in Microsoft Excel, PowerPoint, and other Office applications.
• Curiosity to learn about global logistics, shipping operations, and customer service processes

What You’ll Gain

• Exposure to global logistics and supply chain operations.
• Hands‑on experience in dispute management and customer‑facing processes.
• Opportunity to work on process improvement and operational excellence initiatives.
• Mentorship from industry professionals.
• Cross‑functional collaboration experience within a global organization.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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