Ocean Disputes Specialist

APM Terminals; Navi Mumbai; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Maersk is seeking an A3 Disputes Associate to resolve Ocean invoice disputes promptly and accurately, ensuring collections on rejected disputes while minimizing financial exposure. The role requires CX experience, strong stakeholder management, and attention to detail to drive corrective actions and process improvements.

The ideal candidate will understand ocean/shipping processes, work with internal and external stakeholders, and maintain high levels of customer satisfaction.

Qualifications

• Graduate with a bachelor's degree.
• Fluent in English with good communication skills.
• Experience in CX, AR, Collections, or Dispute Management.
• Knowledge of Ocean Freight processes.

Responsibilities

• Resolve Ocean invoice disputes accurately and within service levels.
• Investigate dispute root causes and drive preventive actions.
• Coordinate with customers and internal stakeholders for timely resolution.
• Follow up and collect payments on rejected disputes.
• Monitor dispute resolution performance, TAT, and resolution ratios.
• Support continuous improvement initiatives related to dispute management.

Skills

CX experience

Accounts Receivable

Collections

Dispute management

Stakeholder management

Attention to detail

Education

Bachelor's degree

Tools

ERP systems

CRM tools

Job description

Drives timely and accurate resolution of Ocean disputes, contributes to root cause identification, improving dispute-to-collection performance, and provides inputs for continuous process and platform enhancements. At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence. We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade. Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.

Purpose of the role

The A3 Disputes Associate is responsible for the timely and accurate resolution of Ocean invoice disputes, ensuring collections are secured on rejected disputes while minimizing financial exposure. The role involves identifying root causes of disputes, collaborating with internal and external stakeholders to drive corrective actions, improving dispute resolution turnaround times, and supporting process improvement initiatives. The ideal candidate should have experience in Customer Experience (CX), a good understanding of ocean/shipping processes, strong stakeholder management skills, attention to detail, and a customer-centric mindset.

You will be responsible for:

• Resolving Ocean invoice disputes accurately and within agreed service levels.
• Investigating dispute root causes and driving preventive actions to reduce recurrence.
• Coordinating with customers and internal stakeholders to ensure timely dispute resolution.
• Following up and collecting payments on rejected invoice disputes.
• Monitoring dispute resolution performance, turnaround time (TAT), and resolution ratios.
• Supporting continuous improvement initiatives and process enhancements related to dispute management.
• Maintaining high levels of customer satisfaction through effective communication and problem resolution.
• Ensuring compliance with operational processes, controls, and quality standards.
• Utilizing systems and reporting tools to manage dispute cases and track outcomes.
• Building strong stakeholder relationships and influencing decisions without direct authority.

Requirements:

• Experience in Customer Experience (CX), Accounts Receivable, Collections, or Dispute Management.
• Understanding of Ocean Freight processes, workflows, and dependencies.
• Hands-on experience in customer invoice dispute resolution.
• Strong customer-centric approach and problem-solving skills.
• Ability to perform root cause analysis and prevent recurring disputes.
• Excellent stakeholder management and communication skills.
• Ability to influence and collaborate with both internal and external stakeholders.
• Strong attention to detail and accuracy in handling financial disputes.
• Process-oriented mindset with a focus on SLA and TAT adherence.
• Quick learner with adaptability to new systems and processes.
• Good knowledge of operational and financial systems (ERP/CRM tools preferred).
• Comfortable working in a fast-paced, performance-driven environment.

Qualifications

Graduate of any bachelor's degree. Fluent in English with good communication skills.

What We Offer:

• Impact: Be part of a team that directly contributes to global operations.
• Opportunity: Unlock professional and personal growth through diverse career pathways.
• Innovation: Work with a team that embraces technology and continuous improvement.
• Global Exposure: Collaborate across geographies and cultures.
• Work-Life Balance: Flexible working arrangements to support your well‑being

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.