Ocean Dispute Resolution Specialist - SAU/PAK/UAE

maersk; Navi Mumbai; Vor Ort; INR 500.000 - 900.000; Vollzeit

Benefits dieser Stelle

Work-life balance

Global exposure

Career growth

Zusammenfassung

Maersk in Navi Mumbai seeks a dedicated specialist to resolve invoicing disputes. You will analyze disputes, access upstream data, and determine acceptance or rejection while engaging coordinators for information. You will process amendments in core systems and inform customers of outcomes.

You will document root causes and maintain data-driven decisions to ensure timely closure. The role emphasizes strong communication, customer focus, and effective stakeholder management across global

Qualifikationen

• Strong communication in professional English and positive language.
• Ability to understand customer requirements and deliver outcome.
• Experience with stakeholder interactions and global processes.
• Data-backed decision making and problem solving.

Aufgaben

• Analyze invoicing disputes and understand customer concerns.
• Fetch data from upstream processes to review shipment history.
• Decide on acceptance, clarification or rejection of disputes.
• Coordinate with cross-functional teams for required information.
• Process amendments in core systems and communicate outcome to customer.
• Document root causes and maintain clear records.

Kenntnisse

Communication skills

Customer focus

Stakeholder management

Data analysis

Dispute resolution

Tools

Core systems

Jobbeschreibung

About Maersk: Maersk is a global leader in integrated logistics with a rich history of over a century, dedicated to setting new standards in efficiency, sustainability, and excellence. With a presence in 130 countries and a diverse workforce of over 100,000 employees, we shape the future of global trade and logistics through innovation and collaboration.

Job description and Details:

Individual is hired to resolve Customer disputes on invoiced billed to Customer. Candidate is also expected to understand the Root cause and help fix the same in the upstream process.

1. Analysis disputes received (Basis Target allocated) - Understand what Customer disputing is for
2. Look up all upstream process to fetch data and understand the history of the said shipment
3. Analysis the case and decide on accepting/clarifying or rejecting the case
4. Reach out to relevant coordinators for more information if required
5. Process the amendment in core systems for accept processing
6. Communicate to customer
7. Record complete root cause on reason or dispute

Required Skills:

• Good Communication Skills & Ability to use positive language
• Good Comprehension & Written Communication
• Customer Focus & Owning the customer
• Understand Customer requirement and focused on customer outcome
• Attitude to go across defined job boundaries for customer resolution
• Winning for customer - high achievement orientation
• Driven to ensure closure
• Superior Stakeholder Management
• Responsible to drive Customer outcomes through positive customer experience
• Having regular communication with Customers to understand their requirements for a quick dispute resolution.
• Problem Solving Skills
• Own the issue, - Detailed and result oriented - Low tolerance to delays.
• Problem solving, analytical and data skills - Data backed decision making
• Communication - Professional standard in grammar and though articulation. (Including Language capabilities)
• Good Comprehension & Written Communication
• Good Communication Skills - Ability to use positive language
• Process Understanding
• Ability to understand end to end processes.
• Ability to conduct sales and service together
• Adherence to process and SOPs - Attention to details, complete & error free documentation
• Adapt to change in process (SOP) / Systems
• Ability to understand end to end processes
• Stakeholder Mgmt.
• Language capabilities to cater to specific countries
• Experience in direct Stakeholder interactions (Global) preferably
• Manage disputes in 24 hrs
• FTHR should be > 70%
• No - repeat dispute

What We Offer:

• Impact: Your work directly contributes to the success of our global operations.
• Opportunity: Ample opportunities for professional and personal growth.
• Innovation: Join a forward-thinking team embracing cutting-edge technologies.
• Global Exposure: Collaborate with diverse colleagues in an international business environment.
• Work-Life Balance: We value work-life balance and offer flexible working arrangements.

Join Maersk:

Embark on a rewarding career journey with Maersk, where you'll contribute to redefining global logistics and trade while advancing your career in a dynamic and inclusive workplace.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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