Interim Service Operations Lead (Client Hire)

Flexing It

Mumbai

On-site

INR 3,200,000 - 5,200,000

Full time

14 days+

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Job summary

Flexing It is seeking an Interim Service Operations Lead to oversee service operations for a consumer goods portfolio company. The role involves guiding an extensive team across employees, technicians, and partners to deliver exceptional service levels and drive improvements in delivery timelines and efficiency.

The successful candidate will leverage data-driven insights, drive customer satisfaction, and collaborate with cross-functional teams to achieve revenue and quality targets in a dynamic,

Qualifications

Customer-Centric Mindset: understand customer needs and drive satisfaction.
Operational Excellence: streamline service processes and improve efficiency.
People Leadership: lead large, distributed teams with motivation and accountability.
Data-Driven Decision Making: leverage KPIs and analytics to identify gaps.
Strategic Execution: align long-term goals with daily operations.
Collaborative Influence: engage stakeholders and gain alignment through communication.
Change Management & Transformation: lead initiatives in evolving environments.

Responsibilities

Ensure high customer satisfaction and positive NPS through end-to-end experience management and timely issue resolution.
Improve service delivery timelines and operational efficiency through strategic initiatives.
Drive AMC revenue growth and achieve financial targets.
Lead a large team of 450 employees, 8000 technicians, and 650 business partners.
Collaborate cross-functionally to ensure seamless service and customer support.
Monitor KPIs and ensure compliance with policies, regulations, and quality standards.

Skills

Customer-Centric

Operational Excellence

People Leadership

Data-Driven

Strategic Execution

Collaborative Influence

Change Management

Job description

Our client, a leading global private equity investor committed to partnering with management teams, entrepreneurs, and founders to drive business transformation, is looking to engage an Interim Service Operations Lead for one of its portfolio companies—(a consumer goods business)

Ensure high customer satisfaction and positive NPS through end-to-end experience management and timely issue resolution.
Improve service delivery timelines and operational efficiency through strategic initiatives.
Drive AMC revenue growth and achieve financial targets.
Lead a large team of 450 employees, 8000 technicians, and 650 business partners.
Collaborate cross-functionally to ensure seamless service and customer support.
Monitor KPIs and ensure compliance with policies, regulations, and quality standards.

Skills Required

Customer-Centric Mindset – Deep commitment to understanding customer needs and delivering superior service experiences that drive satisfaction and loyalty.
Operational Excellence – Strong ability to streamline service processes, reduce delivery timelines, and improve overall efficiency and quality.
People Leadership – Proven experience in leading large, distributed teams with a focus on motivation, accountability, and performance management.
Data-Driven Decision Making – Proficient in leveraging KPIs, analytics, and performance metrics to identify gaps and drive continuous improvement.
Strategic Execution – Ability to align long-term goals with day-to-day operations, ensuring structured planning and timely results.
Collaborative Influence – Skilled in engaging stakeholders, building partnerships, and gaining alignment through communication and trust rather than authority.
Change Management & Transformation – Demonstrated success in leading change initiatives, especially in complex or evolving operational environments.