Integration Support Analyst

Procurement Partners; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

Procurement Partners is seeking an Integration Support Analyst in Noida to monitor purchase orders, coordinate with vendors, and track shipments across internal systems. You’ll resolve delays and provide timely updates to customers.

The role requires strong communication and analytical skills, 2–4 years in related fields, and proficiency with Excel and MS Office. A fast-paced environment and collaboration with multiple teams are expected.

Qualifications

• Bachelor's degree or equivalent work experience.
• 2-4 years in customer support, procurement, or supply chain.
• Strong communication, analytical and problem-solving skills.
• Proficient in Microsoft Excel and Microsoft Office.

Responsibilities

• Monitor daily reports of unconfirmed purchase orders.
• Coordinate with vendors for acknowledgements and shipments.
• Resolve delays and discrepancies via vendor communication.
• Maintain accurate order status in tracking sheets.
• Document vendor communications and provide updates.
• Escalate critical operational issues affecting orders.
• Collaborate with Customer Support, Integration, Implementation, Procurement.
• Identify process improvements and automation opportunities.
• Meet departmental SLAs and quality standards.

Skills

Communication

Analytical

Problem Solving

Excel

Microsoft Office

Education

Bachelor's degree

Tools

Salesforce

Zendesk

ERP systems

EDI

Job description

Position Title: Integration Support Analyst

Department: Operations

Time Zone Request (if applicable): India - Noida (IST) 4 PM To 1 AM IST

Integration Support Analyst

Job Type

Full-time

Description

Location: Noida, India

Reports to: Sr. Integration Support Manager

About Us

Procurement Partners builds easy-to-use software that enables healthcare organizations to automate purchasing, inventory management, invoicing, and payment processes. We help thousands of healthcare facilities reduce operational costs and administrative effort, allowing caregivers to focus more on patient care. Procurement Partners includes both the OnCare and Hybrent product lines and is one of the fastest-growing procure-to-pay software companies in healthcare.

About the Role

We are seeking a Integration Support Analyst to join our Operational Core Services team. This role is responsible for monitoring purchase orders, coordinating with suppliers, tracking acknowledgements and shipment status, resolving operational issues and ensuring accurate order status updates across internal systems.

What You'll Do

• Monitor daily reports of unconfirmed purchase orders.
• Coordinate with vendors to obtain order acknowledgements, shipment updates, and estimated delivery dates.
• Resolve order delays and discrepancies through vendor communication.
• Maintain accurate order status in the Order Tracking Sheet and Customer Support Portal.
• Document vendor communications and provide timely customer updates.
• Escalate critical operational issues impacting customer orders.
• Collaborate with Customer Support, Integration, Implementation, and Procurement teams.
• Identify process improvement and automation opportunities.
• Meet departmental SLAs and quality standards.

What You'll Bring

• Bachelor's degree or equivalent work experience.
• 2-4 years of experience in customer support, procurement, supply chain, healthcare operations, or integration support.
• Strong communication, analytical, and problem-solving skills.
• Proficiency in Microsoft Excel and Microsoft Office.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience supporting healthcare procurement or hospital supply chain operations.
• Experience with Salesforce, Zendesk, or similar CRM platforms.
• Familiarity with ERP systems and purchase order workflows.
• Knowledge of EDI transactions or healthcare integrations is a plus.

Procurement Partners Hiring Practice

We value diversity at Procurement Partners. The company will hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every member of our team.