Integration Engineer 2

Cashfree; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Cashfree Payments India Private Limited is hiring for a Technical Support Engineer to assist merchants and developers with integration and troubleshooting across web and mobile platforms. You will demonstrate product capabilities, guide integration with APIs, and resolve complex issues within SLA.

You should have hands-on experience with Go/Python/Java, SQL, and API tools like Postman; familiarity with React Native, Flutter, or Cordova is a plus.

Qualifications

• Hands-on coding experience with Go, Python or Java.
• Strong SQL and API usage via Postman.
• Experience with mobile/web frameworks (React Native, Flutter, Cordova, Ionic React) is a plus.

Responsibilities

• Troubleshoot and resolve technical queries from merchants and their developer teams across multiple channels.
• Demo Cashfree product suite to merchants on presales/postsales calls and guide integration and dashboards.
• Technical debugging of merchant environments to enable Cashfree integration via Mobile, plugins, APIs, etc.

Skills

Go

Python

Java

SQL

APIs

Postman

React Native

Flutter

Cordova

Ionic React

Communication skills

Tools

Postman

Job description

Job Description:

About us:

Cashfree is a leading payment and API banking solutions company. We provide full-stack payment

solutions enabling businesses in India to collect payments and make payouts via all available methods

with simple integration. Cashfree’s offerings include an advanced and easy way to integrate payment

gateway, a split payment solution for marketplaces, bank account verification API, and Auto Collect -- a

virtual account solution to match inbound payments to customers.

Founded by IIIT Hyderabad alumnus Akash Sinha and IIT Kharagpur graduate Reeju Datta,

www.cashfree.com is among the leading payment service providers in India processing transactions

worth USD 80 Billion annually. We have leveraged technology to lead payment disbursals in India with

more than 50% market share among payment processors. Cashfree enables more than 6,00,000

businesses with payment collections, vendor payouts, wage payouts, bulk refunds, expense

reimbursements, loyalty and rewards. Apart from India, Cashfree’s products are used in eight other

countries including USA, Canada and UAE.

Responsibilities:

• Troubleshoot and resolve technical queries from merchants and their developer teams over multiple channels providing them with step-by-step technical assistance
• Ability to demo the Cashfree product suite to merchants on presales/post sales calls and walk them through Product Integration and dashboard
• Technical debugging of merchant environment to enable them to integrate with Cashfree through Mobile, plugins, APIs etc.
• Deep dive and analyse issues end-to-end and efficiently collaborate with other teams to solve critical merchant problems
• Operate on stringent resolution SLAs to resolve business critical problems for Cashfree merchants working and collaborating with engineering and operational teams
• Provide a world class support experience for Cashfree merchants.
• Develop and maintain product level playbooks for team reference, contribute to and manage the repository /knowledge base
• Take up technical value add tasks and initiatives aimed at improving product efficiency
• Experience : 3 to 5 years of relevant work experience

Requirements:

• Understanding of coding languages like Go/Python/Java, platforms (Android, iOS) with hands-on working experience in at least one of them.
• Strong understanding of running queries using SQL and using APIs on tools like Postman
• Familiarity/experience of using web and mobile tools such as React Native, Flutter, Cordova, Ionic React would be a plus
• Experience in handling technical queries on email/call/chat channels
• Keen eye for technical documentation enhancement
• Excellent problem-solving aptitude and communication skills
• Experience in maintaining and optimizing existing integration solutions to reflect all changes in client’s and internal environments.
• Capable of ideating process improvements, mentoring and assisting junior team members.
• Showcase exemplary ownership and accountability in solving, following up and communicating with merchants and internal teams alike

Requirements: