Integration Developer

ServiceTitan; Bengaluru; Hybrid; INR 800,000 - 1,200,000; Full time

Job summary

ServiceTitan is seeking a skilled professional for Integrations Development in Bengaluru, India. You will lead the design and deployment of Workday and third-party integrations, ensure system health, and collaborate with stakeholders to create effective solutions.

The role requires expertise in Workday tools, a strong analytical mindset, and proven experience in managing complex integrations. A BA degree in a tech field is essential, while experience in Higher Education is preferred.

Qualifications

• 2+ years’ experience with Workday Finance, HCM or Student.
• Experience with complex integrations between various Workday tools.
• Good knowledge of Workday module concepts & capabilities.

Responsibilities

• Lead the research, design, development, testing, and delivery of integrations.
• Collaborate with stakeholders to assess document requirements.
• Create detailed integration specifications to support deployment.

Skills

Workday Finance

Workday HCM

Workday Studio Development

Strong analytical skills

Java

REST

SOAP

Education

BA degree in a technology field

Tools

Workday Studio

Workday RaaS

Web Services

SQL

Java

Job description

Integrations Development

• Lead the research, design, development, testing, and delivery of new Workday and third‑party systems integrations
• Create technical design specs, perform unit & system integration testing, deploy and support all Workday and third‑party system integrations
• Understand the business problems and build efficient solutions using the Workday platform, middleware tools and the related capabilities of source and target systems
• Configure and develop technical integrations using Workday Studio, Workato, Zapier, Workday RaaS Integrations, Enterprise Interface Builder (EIB), Complex Calculated Fields, Web Services, XSLT, and XPath
• Collaborate with stakeholders to assess document requirements, review design, and define functional specifications
• Manage Workday Integration analysis, system configurations, and deployment to production
• Lead integration projects with third‑party vendors from discovery, design, development, testing and implementation

Integrations Administration

• Be proactive in understanding inbound and outbound data integrations, monitoring system health, scheduled jobs, alerts and notifications
• Participate in Workday semi‑yearly release reviews and testing by identifying impact/enhancement opportunities associated with new release features/functionality, and coordinate integration testing pre‑requisites for releases
• Monitor, track progress, and resolve enterprise system support tickets, collaborating with functional leads on escalated issues
• Create detailed integration specifications, field mappings, and designs to support the entire integration deployment life‑cycle
• Research integration failures, perform root cause analyses, and report back to management and business leaders
• Collaborate with functional leads, analysts, and system administrators on system operations, security, business processes and related integrations
• Assist functional leads in configuring complex business processes, including building calculated fields and advanced routing rules
• Assume additional responsibilities as required

Technical Leadership and Project Management

• Maintain current knowledge of Workday products, administration best practices, and agile methodology best practices
• Stay current with Workday releases, updates, new features, evaluating their potential impact on organizational processes
• Research new releases and upgrades and collaborate with the Workday team to provide recommendations regarding their use by the organization
• Be a strong contributor to the product vision and drive team planning
• Serve as the subject matter expert on large collections of Workday integrations
• Work with business stakeholders to determine problem areas and overall impact of projects
• Develop plans to move forward with the overall end‑to‑end enterprise systems strategy
• Partner with business stakeholders and ITS team members to align on objectives and programs
• Help manage timelines and deliverables within large, multi‑month projects
• Understand data flows and system usage between internal systems and Workday, driving alignment with other system owners
• Be an active participant in enterprise user group meetings and facilitate discussions when needed

Reporting & Audits

• Serve as a Workday reporting authority, staying current with the Workday roadmap to continuously optimize reporting capabilities
• Translate business requirements into impactful Workday reporting solutions, including the development of discovery boards, reports, dashboards, and insightful analytics
• Produce and review audit reports to assess integration performance and error handling
• Maintain and enhance reporting frameworks to support operational excellence

What you’ll bring

• 2+ years’ experience with Workday Finance, HCM or Student experience, report writing and integrations
• Experience with highly complex integrations, preferably between Finance, Payroll, Admissions, Registration, Advancement and Academic Administration using Workday tools
• Good knowledge of Workday HCM, Finance and/or Student module concepts & capabilities
• Strong working knowledge of Workday Studio Development
• Strong working knowledge of Workday EIB, RaaS, and Web Services
• Strong working knowledge of SOAP, REST, XML, XSLT, Java
• Experience with integration design and testing concepts and frameworks (e.g., middleware, transformation logic)
• Knowledge of all phases of system development lifecycle, including production support
• Strong analytical skills, problem solving and troubleshooting abilities
• Excellent written and verbal communication with a focus on documentation, and interpersonal skills
• Ability to work independently as well as in a team environment
• Highly organized with the ability to multi‑task and prioritize effectively while demonstrating a sense of urgency

Preferred Qualifications

• Experience in Higher Education is a plus
• Current or Past Workday Studio Integration Certification is a plus
• Experience with Workday Studio, Orchestrate, Prism
• Strong working knowledge of BIRT
• Experience with a programming language: Java, Python
• Experience with query languages: SQL, WQL
• Knowledge of Kainos automated testing tools

Education

• BA degree in a technology field or commensurate professional experience

Working Conditions

• On‑campus work preferred; remote and hybrid work arrangements will be considered upon request
• Some occasional travel to Workday training and the annual Workday Rising Conference
• May require occasional evening and/or weekend work

We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, sexual orientation, or any other characteristic protected by applicable laws.