Integration Consultant

Segment (Twilio); Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Segment (Twilio) is seeking a project-oriented professional to lead customer integrations from Bengaluru. You will coordinate kickoff calls, review technical requirements, and define test plans with SIT/UT while working closely with customers.

The role also involves training, weekly status meetings, documenting standards, and post‑implementation hyper‑care, with travel as needed.

Qualifications

• Fluency in English is required; additional languages a plus.
• 3–5 years of customer-facing experience in integrations or software delivery.
• Experience with REST/SOAP API integrations.
• Experience with Salesforce, JIRA, Confluence, and GitHub SaaS.
• Able to work autonomously and in a team.
• Willingness to travel as needed.

Responsibilities

• Facilitate standard project management methodology for all implementations.
• Lead kick-off calls – remote sessions outlining the project to the customer.
• Review technical requirements and API integration best practices.
• Define and input on SIT/UT test plans with use cases.
• Provide remote end-user training sessions.
• Attend weekly status meetings and log progress in Salesforce.
• Post-implementation hyper-care and transition to support teams.
• Lead technical project management activities, driving RAID.
• Create/update documentation on integration standards and practices.
• Configure the project44 platform to enable API time-to-value.

Skills

Fluency in English

Autonomous work style

Customer-facing experience

Travel flexibility

Strong communication

Tools

Postman

Kibana

Salesforce

JIRA

Confluence

GitHub SaaS

RTTV

Job description

Key Accountabilities

• Facilitate standard project management methodology for all implementations, including, but not limited to:
• Leading kick‑off calls – remote sessions providing an overview of project44 and an outline of the implementation project to the customer.
• Technical requirements review and deep dive analysis – review the customer setup, the way integrations between P44 and customer systems are performed; e.g., review APIs in detail, consulting with the customer to provide best practices and the most efficient set‑up of the APIs.
• Define and provide input on test plans for SIT and UT – work with the customer to develop a comprehensive list of testing scenarios and use cases.
• Training – remote training sessions tailored to the end user.
• Weekly status meetings – weekly calls with customers to review progress, obstacles, upcoming tasks, etc.
• Weekly status to be logged within Salesforce.
• Post‑implementation hyper‑care – ensure the implementation is a success, preparing a clear pre‑production/production cut‑off plan before transitioning the account to our customer success and support teams.
• Lead technical project management activities for accounts during the implementation period by driving RAID as an example.
• Create, update, and distribute documentation on standards and best practices for integration with project44.
• Configure the project44 platform to enable customers to reduce time‑to‑value with project44 APIs.

Requirements & Preferred Skills

• Fluency in English is required; French, Spanish or German are nice to have.
• 3-5 years of customer‑facing experience in: customer integrations/implementations, or software systems delivery, or supply‑chain/logistics technology integrations (e.g., TMS: SAP LBN, OTM, Blue Yonder, EDI integration knowledge).
• Experience working with Postman, Kibana, Salesforce, JIRA, Confluence, GitHub SaaS, RTTV, supply‑chain and/or project management experience.
• Experience with REST/SOAP API integrations.
• Ability to work autonomously as well as in a team setting.
• Knowledge of writing technical documentation and understanding customer requirements and use cases.
• Ability to run system data analyses for customers.
• Ability to drive outcomes using indirect authority to meet critical goals.
• Ability to proactively identify and communicate risks and opportunities.
• Strong oral and written communication skills; people skills; and presentation skills.
• Responsible for multiple projects at once, with varying stages of implementation; must be highly organized with a strong sense of urgency to meet deadlines.
• Some travel might be required based on business needs.

Location & Working Hours

Work from office: You are required to work from the Bengaluru office 5 days in a week.

Shift Time: 2:00PM – 11:00PM IST (with flexibility)