Senior Implementation Project Manager, Professional Services

Project 44; Bengaluru; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

project44 is seeking a Senior Implementation Project Manager, Professional Services to lead multiple client engagements across ERP, CRM, and SCM implementations. You will drive on-time delivery, stay within budget, and coordinate with product, engineering, and networks to fulfill project missions.

The role requires strong client service experience, excellent English, and a willingness to work during customer hours.

Qualifications

• 5-8 years of experience in a customer facing role or at an enterprise SaaS company.
• Experience in freight forwarding and supply chain management strongly preferred.
• Proven ability to work with cross-functional, geographically dispersed teams.
• Excellent English; proficiency in French, Spanish or German is a plus.

Responsibilities

• Manage several engagements concurrently with multiple clients.
• Deliver software solutions on time and on budget; monitor project status and resolve issues.
• Coordinate cross-functionally with product management, engineering and network resources to achieve project goals.
• Manage financial metrics and support pre-sales activities for account expansion.
• Present solutions to diverse stakeholders and senior executives on technical and business topics.
• Adhere to project44 standards, guidelines, and policies.

Skills

Customer facing experience

Enterprise SaaS

Cross-functional coordination

English proficiency

Job description

Senior Implementation Project Manager, Professional Services

Why project44?

At project44, we believe in better.

We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world.

With our Decision Intelligence Platform, Movement , we’re redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward.

Headquartered in Chicago, IL with a 2nd HQ in Bengaluru, India we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose.

AI at project44

We expect every project44 team member, regardless of role or function, to actively leverage AI in their day-to-day work. Whether you're building product, serving customers, managing people, or running operations, AI is a tool you're expected to use with intent, curiosity, and judgment. We don't expect everyone to be a data scientist. We do expect everyone to be an intelligent user of AI: able to identify where it adds value, direct it effectively, evaluate outputs critically, and govern it responsibly. We invest in our team's AI fluency because we believe it's a competitive advantage for every person at project44, not just our engineers.

If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk.

What you’ll be working on:

• Manage several engagements concurrently, potentially between 10 – 15 clients depending on project size
• Deliver our software solutions in time and on budget, being on top of project status and always driving issue resolution forward
• Manage various multi-national projects simultaneously and engage cross-functionally with stakeholders such as product management, engineering or network resources to achieve your project missions
• Manage financial metrics and enable pre-sales activities to support account expansion plans
• Present solutions effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics
• Adhere to project44’s company standards, guidelines, policies and procedures.

Requirements & Skills:

• 5-8 years of experience in a customer facing role or at an enterprise SaaS company.
• Experience in the field of freight forwarding and supply chain management strongly preferred
• Proven track record of working for internally operating clients with a cross-functional and geographically dispersed team
• Must have excellent English, proficiency in French, Spanish or German are nice to have.
• Strong communication and problem-solving skills, customer focus and results orientation
• In-depth knowledge and experience implementing Enterprise software applications such as ERP, CRM or SCM
• Monitoring projects progress and oversee project contributors, ensuring that scope, planning, milestones, budgets and overall goals are met
• Strong client service and/or management consulting experience
• Strong communication and problem-solving skills, customer focus, attention to detail and results orientation
• Willingness to work during customer’s operating hours outside of standard office hours.

In-office Commitment:

This position requires a commitment to contribute to our collaborative culture by working in-office 5 days weekly.

Shift Time:

5:00 PM - 2:00 AM IST (with flexibility)

Diversity & Inclusion

At project44, we're designing the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world-class product and experience, we are also intentionally building teams that reflect the unique communities we serve. We’re focused on creating a company where all team members can bring their authentic selves to work every day.

We’re building a company that every one of us at project44 is proud to work for, and our journey of becoming a more diverse, equitable and inclusive organization, where all have a sense of belonging, is shaped through the actions of our leadership, global teams and individual team members. We are resolute in our belief that each team member has an equal responsibility to mold and uphold our culture.

project44 is an equal opportunity employer seeking to enrich our work environment by creating opportunities for individuals of all backgrounds and experiences to thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application!

About project44

Since 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continues to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we’ve created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.