Integrated Solutions Service Tech 3

jci; Gurugram District; On-site; INR 800,000 - 1,100,000; Full time

Job summary

JCI seeks an experienced Assistant Manager - Service (HVAC & Chillers) to oversee service operations, maintenance activities, troubleshooting, and customer support for HVAC systems and chiller installations. The role involves driving customer satisfaction, ensuring timely resolutions, and meeting business objectives.

You will manage service teams, coordinate with customers, and ensure compliance with safety standards.

Qualifications

• Bachelor’s Degree or Diploma in Mechanical Engineering, Electrical Engineering, Refrigeration & Air Conditioning, or a related field.
• 5–10 years of experience in HVAC and Chiller Service Operations.
• Strong knowledge of HVAC systems, chillers, VRF/VRV, cooling towers, pumps, and control systems.

Responsibilities

• Oversee service operations, maintenance activities, troubleshooting, and customer support for HVAC systems and chillers.
• Lead service engineers, technicians, and subcontractors; allocate resources effectively.
• Build and maintain strong customer relationships and drive AMC renewals and upgrades.

Skills

HVAC systems knowledge

Team leadership

Customer relationship

Education

Bachelor's/Diploma in Mechanical/Electrical/Refrigeration & Air Conditioning

Job description

Job Summary

We are seeking an experienced and customer-focused Assistant Manager - Service (HVAC & Chillers) to oversee service operations, maintenance activities, troubleshooting, and customer support for HVAC systems and chiller installations. The role involves managing service teams, ensuring timely resolution of customer issues, maintaining service quality standards, and driving customer satisfaction while achieving business objectives.

Key Responsibilities

Service Operations Management

• Manage preventive maintenance (PM), breakdown maintenance, and annual maintenance contract (AMC) activities for HVAC and chiller systems.
• Ensure timely execution of service schedules and adherence to service-level agreements (SLAs).
• Monitor service performance, response times, and customer satisfaction metrics.
• Coordinate with customers and internal teams to ensure seamless service delivery.

Technical Support & Troubleshooting

• Provide technical guidance for troubleshooting HVAC equipment, chillers, AHUs, FCUs, cooling towers, and related systems.
• Support service engineers in resolving complex technical issues.
• Analyze recurring equipment failures and implement corrective actions.
• Ensure compliance with OEM guidelines and safety standards.

Team Management

• Lead and supervise service engineers, technicians, and subcontractors.
• Allocate resources effectively to optimize service efficiency.
• Conduct technical training and skill development programs for the team.
• Monitor team productivity and performance.

Customer Relationship Management

• Build and maintain strong relationships with customers.
• Handle customer escalations and ensure prompt resolution.
• Conduct periodic service review meetings with key customers.
• Identify opportunities for AMC renewals, service upgrades, and spare parts sales.

Financial & Commercial Management

• Support preparation of service budgets and resource planning.
• Monitor service revenue, AMC contracts, and profitability.
• Ensure timely invoicing and payment follow-up.
• Control service costs while maintaining quality standards.

Safety & Compliance

• Ensure strict adherence to EHS (Environment, Health & Safety) policies.
• Conduct safety audits and toolbox talks for service teams.
• Maintain proper documentation of service activities and compliance records.

Required Qualifications

• Bachelor's Degree or Diploma in Mechanical Engineering, Electrical Engineering, Refrigeration & Air Conditioning, or a related field.
• 5-10 years of experience in HVAC and Chiller Service Operations.
• Strong knowledge of HVAC systems, chillers, VRF/VRV systems, cooling towers, pumps, and control systems.