HVAC Equipment Service Technician 5

jci

Hyderabad

On-site

INR 2,500,000 - 4,200,000

Full time

4 days ago

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Job summary

JCI is seeking a Service Manager - Applied HVAC Chiller to lead service operations across centrifugal, screw, and other chillers in the Hyderabad region. You will manage a team of service engineers, technicians, and supervisors, driving revenue growth, ensuring customer satisfaction, and overseeing contract management.

You will provide technical leadership in HVAC systems, controls, and energy optimization while maintaining strong relationships with customers and stakeholders.

Qualifications

Bachelor's/ diploma in mechanical/electrical or refrigeration & AC.
10–15 years in HVAC service operations.
3–5 years of people management in field service.

Responsibilities

Lead end-to-end service delivery for applied HVAC chiller equipment.
Oversee PPM, breakdown service, repairs, and modernization projects.
Drive revenue growth through AMC/CMC contracts and parts sales.
Monitor KPIs like first-time fix rate, uptime, and contract renewals.
Ensure safety, quality, and OEM compliance.

Skills

HVAC service management

People leadership

Contract management

Customer relationship management

Safety & quality compliance

Education

Bachelor's Degree or Diploma in Mechanical/Electrical or Refrigeration & Air Conditioning

Tools

BMS

VFD knowledge

Chiller controls & automation

Job description

Job Summary

The Service Manager - Applied HVAC Chiller is responsible for leading the service operations business for centrifugal, screw, scroll, and absorption chillers across the assigned region. This role involves managing a team of service engineers, technicians, and supervisors while ensuring customer satisfaction, operational excellence, revenue growth, service contract management, and adherence to safety and quality standards.

The ideal candidate will possess strong technical expertise in applied HVAC systems, chillers, controls, and mechanical systems, combined with proven people management and customer relationship skills.

Key Responsibilities

Service Operations Management

Manage end-to-end service delivery for applied HVAC chiller equipment.
Oversee planned preventive maintenance (PPM), breakdown service, troubleshooting, repairs, retrofits, and modernization projects.
Ensure timely response and resolution of customer service requests and complaints.
Monitor service KPIs including response time, first-time fix rate, uptime, contract renewals, and customer satisfaction.
Drive operational efficiency and continuous improvement initiatives.

People Leadership & Team Management

Lead, coach, develop, and motivate a team of service engineers, supervisors, and technicians.
Conduct performance reviews, talent development discussions, and succession planning.
Ensure adequate workforce planning, resource allocation, and technician utilization.
Foster a high-performance culture focused on safety, quality, and customer excellence.
Support recruitment, onboarding, and technical training activities.

Customer Relationship Management

Act as the primary escalation point for key customers.
Build strong relationships with facility managers, consultants, contractors, and end users.
Conduct regular customer reviews and identify opportunities for service improvements.
Ensure high customer retention and contract renewal rates.

Financial & Business Management

Manage service P&L for the assigned territory/business.
Drive service revenue growth through AMC/CMC contracts, repairs, upgrades, retrofit opportunities, and parts sales.
Monitor costs, productivity, profitability, and budget adherence.
Forecast manpower, revenue, and operational requirements.

Technical Excellence

Provide technical guidance on centrifugal, screw, and air-cooled/water-cooled chillers.
Support complex troubleshooting and root-cause analysis.
Ensure compliance with OEM standards and engineering best practices.
Maintain expertise in HVAC controls, BMS integration, VFDs, refrigeration systems, and energy optimization.

Safety & Compliance

Promote a zero-incident safety culture.
Ensure compliance with EH&S, local regulations, and company policies.
Conduct regular safety audits, toolbox talks, and risk assessments.
Ensure proper documentation and service reporting.

Required Qualifications

Bachelor's Degree or Diploma in Mechanical Engineering, Electrical Engineering, Refrigeration & Air Conditioning, or related field.
10-15 years of experience in HVAC service operations.
Minimum 3-5 years of people management experience leading field service teams.
Strong experience in applied HVAC systems, especially centrifugal and screw chillers.
Experience managing service contracts and customer-facing operations.

Preferred Skills

Technical Skills